Tempe Az Financial Institutions

Diana Diaz

PROFILE

Supervising experience, managing teams and managing complex issues. Skilled in fraud detection and prevention, with a proven track record of reducing losses and increasing efficiency. Detail-oriented and analytical, with excellent communication and problem- solving skills. Customer-focused and dedicated to providing exceptional service. EXPERIENCE

Loss prevention rep, Wells Fargo; Tempe AZ — Dec 2022 - June 2023 Monitor customers accounts for fraudulent activity and suspicious transactions- Investigate and resolve fraud claims, working closely with law enforcement and other financial institutions as necessary.

Develop and implement policies and procedures to prevent fraud and minimize losses Collaborate with other departments to identify and mitigate potential risks Analyze data and trends to identify patterns of fraudulent activity and develop strategies to prevent future incidents

Fraud and claims processor, Collabera; Tempe AZ— Aug 2022 - Dec 2022 Processing and investigating Visa claims, ensuring compliance with Visa regulations and bank policies

Analyzed data and conducted research to determine the validity of disputed transactions

Communicated with customers, merchants, and financial institutions to gather information and resolve disputes

Developed and implemented policies and procedures to prevent fraud and minimize losses

Trained new employees on Visa regulations and claims processing procedures Insurance payer, Remx; Scottsdale AZ — Aug 2021– May 2022 Verify patients insurance Coverage to ensure necessary procedures are covered by payer.

Obtain all necessary authorizations for recommended treatment per payer requirements.

Solving issues and submitting appeals.

Assisting Case Managers by contacting providers and patients for follow ups and to collect missing information

7500 s 16th st Phoenix AZ 85042 unit 1-602-***-**** adzu8w@r.postjobfree.com

Supervisor, Point Management Group; Chandler AZ — May 2020 – July 2021 Supervise a team of 10-15 cleaning staff, ensuring high-quality service and customer satisfaction

Conduct regular inspections of facilities to identify areas that require additional attention

Train new employees on cleaning procedures and safety protocols Maintain inventory of cleaning supplies and equipment, and order new supplies as needed

Communicate with clients to ensure their needs are being met, and address any concerns or issues

Develop and implement policies and procedures to ensure a safe and healthy work environment

Supervisor, Compass Cleaning Solutions; Tempe AZ —March 2018-May 2020 Performing physical imperfections, 25 or more weekly inspection Managing over 200 franchise owners and crews.

Gettin paper work/contracts Sign.

Making phone calls to address issues with franchise owners and crew to meet client satisfaction

Building relationship with clients. .

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