JANETTA L JONES

**** *** ****** #*** *****, MN **303

612-***-**** adzu7i@r.postjobfree.com

Customer Service Professional with 10+ years of experience in Call Centers, Loan Processing, and Medical Services. Excellent communication and human relations skills. Customer-oriented individual who takes pride in respectful relations with both customers and coworkers. Dependable and self-directed with proven ability to meet project goals and deadlines.

JOB HISTORY/DUTIES

Plasma Center Technician/Phlebotomist

BioLife Plasma, Maple Grove, MN 01/2019-04/2020

●Maintained and performed trouble-shooting of plasmapheresis machines

●Monitored donor during process and responded to donor reactions as necessary

●Entered donor information in DIS.

●Maintained orderly filing system purging records as needed.

●Complied with Federal, State and Local Company specific regulations, for Employee and Donor safety.

●Screened donors prior to donating to insure they were healthy enough to donate.

Inbound Representative

Medical Arts Press, Brooklyn Park, MN 09/2007 - 04/2010

●Answered incoming calls generating additional revenue.

●Converted inquiries into leads and quotes to meet individual and departmental goals. FASST 67% (team) 65.63(mine) Goals for returns allowed 99.25% (team) 92.40% (mine) ACW 19 seconds or less (team) 11 seconds(mine).

●Demonstrated knowledge of PC skills including the ability to navigate computer applications in a Windows environment and have the proven ability to utilize multiple search engines.

Receptionist / Loan Processor

L J & L Jones Mortgage, Brooklyn Center, MN 12/2001 - 03/2006

●Processed conventional conforming and non-conforming residential loan products.

●Demonstrated customer service skills and ability to handle confidential material in a professional, ethical manner.

●Used MS Word to perform data entry and to compose correspondence.

●Greeted phone and walk-in customers in a knowledgeable and friendly manner.

●Organized and maintained customer files.

Plasma Center Technician/Phlebotomist

Aventis Bio Services, St. Paul, MN 09/1996 - 08/2001

●Maintained and performed trouble-shooting of plasmapheresis machines.

●Monitored donors during process and responded to donor reactions as necessary

●Entered donor information in DIS.

●Maintained orderly filing system purging records as needed.

●Complied with Federal, State, and Local and Company-specific regulations, Employee and Donor safety.

EDUCATION

Coursework in Business Administration (4 semesters)

North Hennepin Community College, Brooklyn Park, MN

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