CHAU BOI NGUYEN

360-***-**** • adzu6u@r.postjobfree.com • linkedin.com/in/chau-boi-nguyen-ab53b3190/ • github.com/thiennguyen183 EXPERIENCE

Clark College, Vancouver, WA: Computer Lab Assistant Jan 2019 - June 2023

• Provided technical support to users on both Mac and PC systems, basic troubleshooting hardware and software issues, and ensuring compliance with computing policies. Clark College, Vancouver, WA: IT Support Technician - Training (TechHub) June 2023 – present

• Learn to utilize the Freshservice Ticketing Software for effective management and resolution of IT support requests from students, faculty, and staff.

• Provide comprehensive phone and in-person technical support to students, faculty, and staff, ensuring prompt resolution of hardware and software-related queries and troubleshooting. ACADEMIC PROJECTS/TRAINING COURSES

Analyze Network Traffic with TCPDump February 2023

• Demonstrated the ability to analyze network traffic using tcpdump,enhancing daily networking operations.Acquired knowledge in basic network concepts and shell scripting. Capture Packets (Wireshark) April 2023

• Gained hands-on experience in capturing and analyzing packets using Wireshark. Acquired valuable skills appli- cable in cybersecurity and software development domains, enhancing understanding of network communication between clients and servers.

Microsoft Windows Defender and Firewall May 2023

• Developed skills in recognizing security threats, setting up cybersecurity defenses, and updating Windows De- fender and Firewall. Learned to review and update threat definitions, run quick antivirus scans, and configure Firewall Rules.

Introduction to Active Directory (hackthebox) June 2023-Current

• Developing a comprehensive understanding of Active Directory (AD) functionality, schema, and protocols, ensur- ing proper authentication, authorization, and accounting within domains. TECHNICAL SKILLS

System Hardening Virtual Labs: System Hardening, Harden a Server by Limiting Access to a Single Subnet, Hard- ening Windows Lab (all using Cybrary)

Virtualization Platforms: Oracle VirtualBox, VMware Workstation, VMWare vSphere, Microsoft Hyper-V Certifications: IoT Fundamentals Big Data and Analytics - July 2022 Cisco Networking Academy EDUCATION

Bachelor of Applied Science, Cybersecurity Expected graduation in December 2023 Clark College, Vancouver, WA completed all cybersecurity courses Science, Technology, and Engineering

Relevant coursework: Programming and Scripting Foundation, Cisco CyberOps Associate Associate in Applied Technology, Computer Support Specialist Graduated in August 2021 Clark College, Vancouver, WA

Science, Technology, and Engineering

Relevant coursework: CompTIA A+ Operating Systems and Networking, CompTIA Security+, Powershell Fundamen- tals, Operating System Fundamentals, Windows MTA Server Admin, Enterprise Networking Foundation