Call Center Agent
Resume:
Diamonique Roberts
Jacksonville, FL *****
*******************@*****.***
Willing to relocate to: Jacksonville, FL
Work Experience
Shipping and Receiving
Amazon.com - Jacksonville, FL
April 2021 to Present
I currently work at Amazon Jax 3 as a ship dock employee. My job is to ship the packages from picking and ship them out to their designated place. I’ve been with Amazon since April 2021 I am currently looking for a better workplace /home where I feel comfortable and where I know my work as an employee is appreciated
Picker and Packer
Grainger - Jacksonville, FL
October 2017 to March 2020
working at Grainger located on 8001 forshee drive was such a great experience I met new people and also embarked new family.I begin my journey in 2017. My job there was to pack the orders received and ordered by individuals out of the work place and make sure every package was packed with love. Call Center Agent
Convergys - Jacksonville, FL
November 2013 to June 2015
My job was a third party for Comcast. I managed large amounts of inbound and outbound calls in timily manner, follow communication scripts when handling different topics, identifying customer needs, and most of all keeping records of the conversations through the database Volunteer
Crystal Springs Recreational Center - Jacksonville, FL January 2007 to December 2008
Responsibilities
My tasks at Crystal Springs Recreational Center included, tutoring children, creating and implementing activities for children to participate in and preparing lunches. Accomplishments
During my tenure at Crystal Springs Recreational Center I was able to be a good influence on my peers and others. I helped students with homework and encouraged them to come to the center where they could be in an environment that taught honesty responsibility and respect. I believe I was able to provided the children with the motivation to continue coming to the center. multitasking and job efficiency. I also had to be fast paced and organized.
Education
Associate in Business
Tallahassee Community College - Tallahassee, FL
2014 to 2016
Skills
• While volunteering
• I demonstrated clerical skills
• communication
• leadership
• independence
• Computer skills (3 years)
• Shipping & Receiving
• Packaging
• Warehouse Experience
• Microsoft Office
Certifications and Licenses
Driver's License
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