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Customer Support Automation Testing

Location:
Aston Mills, PA, 19014
Posted:
September 21, 2023

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Resume:

484-***-****

adzu3j@r.postjobfree.com

Aston, PA

C O N T A C T P R O F I L E

T O O L S

S O F T S K I L L S

T E C H N I C A L S K I L L S

Prometheus

Master's degree in Music Art

In-depth knowledge of SDLC/STLC in a Scrum/Agile environment. Proficient in JIRA for requirements/user stories, test cases, defect management, and reporting.

Extensive experience in testing web and mobile applications on real devices and emulators.

Expertise in manual and automation testing using Python, Selenium, PyTest Strong understanding of REST API Testing using Postman. Solid knowledge in SQL and Database Testing.

Proven track record in performing Functional, Non-Functional, Smoke, Regression, System and Cross-browser testing.

Knowledge of software test design techniques and understanding of their usage (Equivalence Partitioning, Boundary Value Analysis, Decision Table Testing, Pairwise testing)

Experience with GitHub, Git Bush, Command Line.

I am a dedicated Software QA Tester with 2+ years of experience in manual and automation testing (Python), looking for a position that challenges me and supports my professional development. I am considered a team player, who excels both independently and collaborating with teammates.

L A N G U A G E S

English - C1

Ukrainian - C2

Russian - C2

Y A R O S L A V A D Z E R E V I A G O

S O F T W A R E Q A E N G I N E E R

QA Engineer

Nix Solutions

Performed comprehensive web and mobile testing of web-based applications. Participate in daily scrum, weekly test planning, and project review meetings. Created and executed Functional, Non-Functional, Integration and UAT (Alpha, Beta, Operational Acceptance testing) test cases.

Conducted regression tests with each release. Investigated and analyzed data anomalies reported by customers and business owners, identifying root causes and providing recommended remediation.

Tracked software bugs, report defects using Jira bug tracking and project management systems.

Ensured the adequacy and accuracy of scope, sampling, testing approach, and issues throughout the review activities.

Updated outdated test cases that no longer align with requirements and developed new ones.

Performed API Testing using Postman.

Conducted SQL queries for database testing.

Provided feedback on necessary changes, updates, policies, upgrades, and potential workflow improvements.

2021-2023

Programming language: Python

Automation testing: PyTest, Selenium

Version control system: Git

Tracking systems: Jira, Trello,

Redmine

API testing: Postman, Swagger

Web Testing: DevTools, Fiddler

Data Bases: DBeaver, Asure Data

Studio

Responsible

Attentive to details

Problem-solving

Able to learn

Team-player

Perfect communication

W O R K E X P E R I E N C E

Customer Support Agent

Global-Bilgi 2020-2021

Provided customer support for clients

Found solutions for complicated issues

C O U R S E S

Telesens Academy

Course QA - Core

Course QA - Junior

Udemy

Course Python From Scratch &

Selenium WebDriver QA Automation

Course GlobalLogic QA AUTO101

Fundamenta

HTTP Course

E D U C A T I O N

Kharkiv National University of Arts

Performance Artist 2008-2019

Played in theaters

Played bandura and sang

2023

2021

2023

2023

linkedin.com/in/yaroslava-dzereviago

2010



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