Project Manager, Real Estate Transaction Coordinator

KEYANA SMITH

San Francisco, CA 850-***-**** *****.******.****@*****.***

PROJECT MANAGER

Project management professional with an educational background and over 4 years of transferable experience orchestrating projects from inception to execution. Through my experience in customer facing roles I was championed for professionalism, meaning client needs, relationship building skills and maintaining a warm, welcoming environment for all guests. Obtained the Google Project Management Certificate and is currently pursuing a higher education degree in Project Management. Experience collaborating and driving cross-functional teams of 5-6 real estate professionals and managing and supervising the daily activities of security professionals. Recognized for conflict resolution, streamlining processes, and implementing strategies to address client needs and business.

SKILLS

• Project Management

• Project Planning

• Data Entry

• Scheduling

• Strong Written & Verbal

Communication

• People Management

• Risk Management

• Change Management

• High Volume Customer Service

• Organization

• Microsoft Office

• Data Collection

• Problem solving

• Interpersonal Skills

• Quality Control

• Public Speaking

• Computer Skills

EDUCATION & CERTIFICATIONS

Associate degree or equivalent in International Studies, May 2021 University of South Alabama – Mobile, AL Certifications

Google Project Management Certificate, Oct 2022 to Present PROFESSIONAL EXPERIENCE

Shift Supervisor Garda World, San Francisco, CA 2023 - Present

• Manage and supervise the daily activities of a team of security officers on scheduled shifts.

• Ensure that 100% of security protocols and procedures are adhered to, and any violations are reported and resolved in a timely and effective manner.

• Maintained a neat and organized work area for all officers on duty and ensured office space was well stocked.

• Respond to security incidents and emergencies, coordinate with local authorities when necessary, and conduct investigations as needed.

• Conduct security risk assessments and recommend appropriate security measures to mitigate identified risks. Real Estate Transaction Coordinator Keena Bass with eXp Realty, Pensacola, FL 2018 - 2022

• Managed 100% of all deadlines and ensured timely closing and seamless workflow in line with corporate goals.

• Administered organizational systems to prepare and process a wide range of documents, including legal forms, contracts, and invoices. (avg. of 10 documents per file)

• Customized 1-2 project reports per week to ensure all stakeholders were kept accurately informed of project progression.

• Collaborated with a team of 5-6 cross-functional individuals while implementing best working practices and aligning efforts with organization culture.

• Spearheaded the management of more than 30 real estate transactions, with a total real estate value of over $3M.

• Devised strategic action plans to optimize transactions and slash closing time by a minimum of 5%. Customer Service Associate Publix, Pensacola Fl 2018 - 2020

• Launched solution development strategies to resolve and escalate 90% of client concerns and maximize customer satisfac- tion.

KEYANA SMITH 850-***-**** *****.******.****@*****.*** Page 2

• Streamlined the processing of over 400 items/hour while developing meaningful relationships with guests.

• Maintained a warm and inviting atmospheres for all parties. REFERENCES

Available upon request.

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