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Systems Engineer Technical Support

Location:
Silver Spring, MD
Posted:
September 21, 2023

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Resume:

Nita N. Kutato

** ****** *****, ****** ******, MD 20901

301-***-****

adzu0p@r.postjobfree.com

www.linkedin.com/in/nita-kutato-a7152b1b3

SENIOR ENGINEER, SATELLITE OPERATIONS AND TECHNOLOGY Highly motivated Telecommunications Engineer with extensive experience focused on leading-edge satellite services in Voice, Video, and Data Communications Technology. Many years of experience in space segment configurations, planning, service implementations, ground equipment design and network operations, maintenance and troubleshooting, and management of day-to-day satellite operations. A customer-oriented Engineer with proven superior understanding of technical and business issues to effectively address customer requirements and provide applicable solutions. Strengths include:

Satellite configurations and operations

management

Network optimization, design, and

implementation

Interference resolution and troubleshooting Transmission modeling and simulation

Frequency planning management Stakeholder coordination

Real-time technical support Media and enterprise networks PROFESSIONAL EXPERIENCE

SES, Washington, DC 2005 - 2020

SES is the world’s leading satellite service provider of video, voice, data, and Internet solutions with more than 70 Global Satellite Fleet (GEO and MEO) covering the entire globe. Senior Engineer, Commercial Systems Engineering 2017 - 2020 Managed the SES Satellite configuration memo process based on Regional Sales Engineering or Asset Management requests and provided technical support to the Regional Sales Engineers for complex projects and opportunities in the Video and Network new business units for all sales regions including occasional use services.

Performed transmission analysis and optimized tasks, including link budgets, coverage analyses, and interference analyses in support of Global Sales in meeting SES Video and Network revenue targets, including supporting occasional use team.

Managed the configuration memo process of more than 23 SES GEO Satellites; planned activities associated with satellite transitions and service restoration plans.

Coordinated with internal and external stakeholders in investigating operational issues of satellites and existing customer services; implemented new customer services. Also supported the generation and distribution of TUGs, TIPs, and GXTs.

Maintained and updated SES databases, such as OSP, SLBT, and Satcenter for company-wide use. Senior Commercial Sales Engineer 2005 - 2016

Acted as a primary technical point of contact for prospective and existing customers in support of sales team efforts in meeting top-line revenue targets for North American Sales Region. Provided support in all technical aspects in developing and implementing technical solutions for customer’s service requirements, including full-time services, occasional use, special event video, and data contribution services.

Performed pre-qualification technical due diligence of opportunities, bid / no bid recommendations, optimization of systems design and analysis, equipment recommendations, competitive and costing analysis, proposal preparation, service activation instructions, and customer presentations.

Assigned carriers, optimization of loading of satellite resources and maintenance of records of service, time and carrier parameters in the satellite resources management database.

Provided instructions to customers and payload and satellite operations centers for service activations and transponder reconfigurations to ensure protection of service and system integrity.

Coordinated with customers, engineering operations, and asset management groups for the resolution of operational problems.

Nita N. Kutato Page 2

SES, Senior Commercial Sales Engineer (continued)

Provided support for the development of technical analysis tools.

Managed test process and evaluation system for evaluation and acceptance and registration of customer’s earth station antennas in compliance with SES technical standards.

Tracked and understood new network technologies, products, and satellite network applications as well as their use in SES service offerings.

Awarded certificate in recognition of outstanding contributions to SES Commercial Sales Division in 2010.

Intelsat, Washington, DC 1997 - 2004

Intelsat is a leading communications satellite provider with more than 50 satellites covering the entire globe. Senior Communication System Engineer 2001 - 2004

Managed Intelsat’s international satellites 24/7 at the Technical Operation and Control Center. Provided engineering expertise in scheduling; coordinated and controlled satellite network operations with special emphasis on quality of service to ensure that network performance met established international standards and Intelsat objectives.

Approved transmission plans to authorize customers to implement services, including voice, data, Internet, and video.

Monitored and troubleshot satellite services to maintain 99.96% reliability resulting in high-quality uninterrupted transmissions.

Planned and replaced older with newer and more sophisticated satellites with minimal service disruptions. This critical achievement required extensive long-term planning and preparation with both internal and external customers in various regions of the world.

Analyzed and implemented satellite configuration changes aimed at maximizing the capacity available to sell to customers to achieve / exceed the company’s overall revenue target.

Maintained the daily operational and future planning database systems including frequency management of Intelsat satellites.

Provided 24/7 technical support to the Intelsat Operations Center in resolving interference, problems, satellite anomalies, and other operational issues promptly. Transmission Systems Engineer 1999 - 2000

Prepared technical analysis in support of sales efforts to determine service requirements for existing and prospective customers worldwide. Awarded certificate in recognition of outstanding contributions to Intelsat’s Sales and Marketing Division in 1999.

Communications System Engineer 1997 - 1998

Developed, analyzed, and issued detailed Satellite Services Operation Guide (SSOG) implementation instructions and tested schedules to implement services. Telikom (PNG) Ltd, Papua New Guinea 1990 - 1996

Provided a range of telecommunications services in Papua New Guinea, including local, national, and international fixed line and mobile.

Communications Systems Engineer, Engineering Section Performed installations, operated, and maintained telephone exchange equipment, Earth stations (RF/IF) equipment, and terrestrial microwave systems.

Initiated and led the project team in planning and implementing the transfer of domestic satellite network to Intelsat from PALAPA (Indonesian Satellite) in 1994.

Investigated, identified, and resolved the echo problem in the network. Nita N. Kutato Page 3

EDUCATION

Bachelor of Science (BS), Electrical / Communications Engineering University of Technology, Lae, Papua New Guinea

PROFESSIONAL TRAINING

Completed SES-11 Payload Engineering training, 2016

Completed all ITAR related courses

Completed the SES Momentum Program

Course in iDirect Network Design conducted by iDirect, 2012

Course in Target Account Selling conducted by TAS Group, 2011

Course in IP Networking over Satellite conducted by ATI, 2002

Course in Satellite Communications Network and Applications conducted by UCLA, 2001

Certification in Telecommunication Systems Training conducted by KDD in Fiji, 1996

Certification in Satellite Communications Engineering Training Program conducted by KDD in Japan, 1993

PROFESSIONAL AFFILIATIONS

Member of Society of Professional Engineers of Papua New Guinea



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