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Customer Service Overland Park

Location:
Lone Jack, MO, 64086
Posted:
September 21, 2023

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Resume:

Tony R. Parrish

*** ** ******* **. ***** 913-***-**** Lees Summit, Missouri 64086 E-Mail: adzu0i@r.postjobfree.com

Objective:

Challenging operations management position with significant P&L responsibility. Opportunity to leverage my knowledge, skills, and proven ability to lead a thriving organization.

Profile:

Over 25 year’s experience in quick-service restaurant industry, successfully managing multiple restaurants and markets to increasing levels of sales and profitability. Highly focused on results and dedicated to delivering the highest standards in customer satisfaction. Proven ability to manage, develop, and inspire employees to achieve objectives.

Experience:

Capstone Restaurant Group (Heartland Restaurants) 2011 to Present

Regional VP of Operations – Kansas and Missouri responsible for the overall operations of 46 restaurants and multiple brands including KTA locations, Hardee’s, Dunkin Donuts, Taco Bell and Pizza Hut.

Starboard Management Group (Wendy’s Franchise) 2009 to 2011

Director of Operations – Richmond, VA, Bucks and Chester County, PA and New Jersey

Responsible for the overall operations of 41 Wendy’s Restaurants with annual sales of $60 million. Responsible for eight direct reports and 950 employees.

Wendy’s International, Inc. 1997 to 2009

Director of Area Operations – Overland Park, KS (2001 to 2008) Responsible for the overall operations of 46 company restaurants in the Kansas City area with annualized sales of $59 million and 1700 employees.

Achieved six consecutive years of sales growth, outpacing the Wendy’s system.

Increased profit margins while aggressively growing the market from 32 to 46 units.

Awarded Golden Eagle Award for Leadership and Operations excellence.

Franchise Area Director – Overland Park, KS (1997 to 2001) Responsible for Brand protection and consulting, 16 Franchise organizations and 88 restaurants in Kansas, Missouri, Iowa, Oklahoma, and Texas.

Asia Foods / China Jump Corporation 1995 to 1997

Vice President of Retail Outlets – Shanghai, PRC (1996 to 1997) Responsible for the overall operations in all retail outlets, airline operations, and train operations in PRC.

Achieved successful start-up and sell of exit strategy, contract feeding business.

President, China Jump Philadelphia – Ocean, New Jersey (1995 to 1996) Responsible for overall operations of company restaurants and start up of Franchise restaurants.

Instrumental in design and start-up of Chinese restaurant concept.

Successfully opened eight locations and managed the buy-out transition.

KFC Corporation 1990 to 1995

Regional Director of Operations – Midwest Region- Overland Park, KS (1992 to 1995)

Responsible for overall operations of 87 company restaurants in Kansas, Missouri, Minnesota, and Oklahoma with annualized sales of $65 million and 2,400 employees.

Increased profits from $3.2 million to $6.8 million-a growth rate exceeding 30% annually.

Achieved ranking of 2nd in U.S in customer service attributes in 1992 and 1993.

Turned around St. Louis market from $76,000 lost to $386,000 profit in 18 months.

Market General Manager - Overland Park, KS (1991 to 1992) Responsible for operations of 34 company restaurants in Kansas City and overseeing 40 franchise locations in Kansas and Missouri.

Operations Manager – Fort Worth, TX (1990 to 1991) responsible for profitable operations of 42 company restaurants in Dallas / Fort Worth with annual sales of $33 million and 900 employees.

Education:

Executive Fellows MBA Program

Rockhurst College, Kansas City, MO.

AS Degree

Dallas Baptist University

Additional Training:

Consulting Skills

Restaurant Site Selection

Situational Leadership (Certified Trainer)

Serv-Safe (Certified Trainer / Proctor)



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