Client Experience Lab Supervisor
Resume:
Brenda V. Zondor
Michigan City, IN 46360
Phone: 219-***-****
***********@*****.***
Objective
Secure a position to enhance my skills and experience to transition into Supervisor or Management. Available to discuss detailed skills upon request.
Ability Summary
Require limited supervision in order to conduct assigned duties in a timely and professional manner. Ability to adapt to changes. Available to assist co-workers. Team player, offer ideas to support increase in efficiency of customer or client experience.
Employment History
State Eligibility Consultant
08/2003 - 9/2021 State of Indiana 402 W Washington St # 160A, Indianapolis, IN
Responsible for the processing, review for accuracy and determination of eligible clients for SNAP, TANF AND MEDICAID programs through the State of Indiana, using current policies and procedures established through State and Federal regulations. Responsible for authorizing cases for client to receive benefits which the households qualify for under State of Indiana guidelines.
Approves or rejects eligibility recommendations, conducts interviews, resolves more difficult or complex issues, such as policy interpretations and difficult cases. Keeps current on all changes in rules, regulations and guidelines regarding the individual benefits programs.
Computer Lab Supervisor
08/2000 - 06/2003 Michigan City Area School 408 S Carroll Ave, Michigan City, IN Preparation of students in the areas of English and Math for the GQE exams. Using computer programs to fine tune skills and enhance understanding of skills learned in classroom setting in a more independent environment.
Education and Training
Issuing Institution Location Qualification Course of Study
Indiana State University
Terre Haute, IN
2 Years of College or a Technical or Vocational School
Business
Administration
Honors & Activities Available upon request.
Additional Information
Further discussion of skills, abilities and prior work experience available upon request. References available upon request.
References Available on Request
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