Al Schumann

Lexington, SC

www.linkedin.com/in/aschumann1

803-***-**** adztyf@r.postjobfree.com

SOLUTIONS ARCHITECT

Innovative, self-driven, results oriented, customer-focused software professional supports customers in reaching their objectives, e.g., (TIAA, E*TRADE, Yahoo, Mass Mutual, Jackson National Life, Manulife, John Hancock, etc.). Charismatic, articulate and persuasive; trusted executive advisor; skilled negotiator and polished relationship builder. Plans and orchestrates complex systems for Fortune 500 customers and consistently produces outcomes exceeding expectations. Recognized as astute analyst, strategic thinker, results-driven problem solver and technology leader with track record in Telephony, Enterprise System Design, Application Development and Security (CISSP).

KEY SKILLS

● Technical Account and Product Management ● Telecommunications SIP / VoIP / TDM

● Technical Management ● Unified Communications

● Strategic and Tactical Planning ● Software Development and Support

● Business Development ● Architecture

● Sales Engineering ● Requirements and Design

● Contract / Price Negotiation ● Client Advocate

● Computer and IT Security (CISSP, VSA) ● Validation and Integration

TECHNICAL SKILLS

Development C & C++, JavaScript, Python, PHP, VBScript, VoiceXML/CCXML, Kernel Development, Bash Shell

Protocols Telephony (SIP, TDM T1/E1), TCP/IP/UDP, LDAP

Systems Linux/UNIX, Microsoft Windows, Cisco UCM, MS Exchange, and Active Directory

Certification Certified Information Systems Security Professional, Lic:477930, National Security Agency Vendor Security Analyst

Training & Workshops Working on AWS and GCP certifications

PROFESSIONAL EXPERIENCE

Pindrop, Inc Atlanta, GA (Virtual) March 2014 – November 2022

Principal Solutions Architect

Worked directly with numerous major financial firms and their fraud prevention and telephony teams in designing and implementing their fraud detection and voice authentication systems from Pindrop. The Pindrop system is both cloud-based and on-premises (legacy systems that are migrating to cloud). The solutions are used to analyze live call data to develop a risk/authentication score using just a few seconds of audio.

●Integrated solution with customers back-end systems, e.g., Contact Center Solution (Genesys, Avaya, etc.), Customer Relationship Management (Salesforce, SAP, etc.) and other systems as needed.

●Guided customers on how to utilize the various product Restful APIs (on premise and cloud) after call capture implementation to ensure a smooth launch and customer satisfaction.

BLACKBERRY LIMITED Waterloo, Canada (Virtual) July 2008 – December 2013

Technical Product Management: Product Specialist, Mobile Voice System

Delivered insight, expertise, and leadership vital to achieve key performance objectives for a $12B global company. Collaborated with corporate customers to define unique business needs; evaluated user feedback and issues. Set product direction and priorities and conveyed technical requirements and change requests to development teams. Executed integration testing and validation with major PBX vendors and partners.

●Initiated and built strong business relationship with Orange Business Systems that enabled OBS in becoming BlackBerry’s MVS #1 reseller in France.

●Designated liaison to select customers to assisting them with new product integration and gather product and feature feedback. E.g., Coca-Cola, Goldman Sachs, Nomura, Morgan Stanley, PWC, Grant Thornton, LTT Vending, and others

●Created audible hourglass (comfort tone) changing negative user perception of call connect time, submitted internal patent filings for comfort tone, automatic line association and least cost routing.

●Directed MVS certification with Orange Business System, Siemens, Alcatel-Lucent, Aastra, and Sonus; coordinated efforts with Cisco and AudioCodes, expanding the MVS market by over 35%.

AVAYA Columbia, SC May 2002 – February 2008

Development and Sales Engineer / Senior Software Developer

Developed security design and testing for next-generation IVR platform with $5B worldwide provider of business communication and collaboration tools. Monitored project security benchmarks; made presentations to internal and external stakeholders on new product releases. Managed key account relationships and projects in transition.

●Developed Single Sign-On methodology for IVR web-based administration that allowed simple transition between various web consoles.

●Enhanced the Unified Communication Center product, meeting specific needs at GE and UBS.

●Worked with clients, GE, Intel, United Bank of Switzerland, Fidelity, Coca-Cola and Wynn Resorts, and restored trust in troubled relationships, retaining high-value contracts saving millions in future revenues.

●Customized and integrated UCC Speech Access product into customer data and telephony infrastructure; addressed email and security concerns, and provided responsive system support, leading to major purchases from UBS and GE.

EDUCATION

Bachelor of Science, Computer Science University of Maryland, Baltimore County

Contact this candidate