IT Director/CIO

OSCAR GARCIA

305-***-**** / **********@*****.***

SUMMARY AND SKILLS

An analytical, solution-oriented, and dependable IT executive with extensive expertise in leading enterprise-wide IT initiatives and ensuring strict compliance with HIPAA regulations. A visionary leader with a track record of successfully driving digital transformation, optimizing IT infrastructure, and implementing robust security measures to safeguard sensitive data. Exemplary leadership skills coupled with a proven ability to deliver comprehensive training across various domains. Proven skills in strategic planning, team management, and effective communication, aligning technology with business objectives to drive continuous innovation and achieve organizational excellence.

PROFESSIONAL SKILLS

Team Management Leadership Strategic Thinker

Strategic/Tactical ITIL & Business Planning Risk Analysis Project Management

Global Vendor Alliances & Partnerships Data Analytics Data Warehousing

IT Budgeting & Financial Forecasting Business Continuity Disaster Recovery

PROFESSIONAL ATTRIBUTES

Demonstrated ability to develop and execute IT strategies aligned with organizational goals, driving technological advancements and ensuring compliance with HIPAA security regulations

Expertise in identifying potential security risks and vulnerabilities and implementing risk mitigation strategies to safeguard against data breaches and cyber threats.

Skilled in establishing and maintaining solid relationships with technology vendors, negotiating contracts, and ensuring service level agreements are met

Extensive knowledge of IT systems, networks, and applications, enabling the delivery of expert advice and solutions to clients for optimizing their technology infrastructure

Proven ability to develop a clear technology vision and lead the organization in adopting cutting-edge IT strategies and solutions while prioritizing HIPAA security

PROFESSIONAL EXPERIENCE

ABA Centers of America

IT Consultant - Contract

Mar 2023 – Jul 2023

Key Achievements:

Successfully reconfigured and updated critical systems such as Jira, OKTA, Endpoint encryption, MDM, and asset tracking, resulting in a 30% improvement in system performance, enhanced data integrity, and streamlined workflows across the organization

Successfully reconfigured the call center platform for admissions, implementing advanced agent metrics and performance monitoring tools, resulting in a remarkable 25% increase in customer service efficiency and a notable 15% boost in overall client satisfaction

Core Responsibilities:

Led the seamless M365 tenant migration, leveraging cutting-edge technologies to streamline workflows and enhance collaboration across the organization

Demonstrated expertise in safeguarding sensitive data through the implementation of HIPAA policies, robust security measures, and conducting comprehensive security audits for enterprise systems to ensure full compliance and protection against cyber threats

Conducted in-depth training sessions for end-users, empowering them to effectively utilize newly implemented technologies and tools, resulting in a smooth transition and increased user adoption rates, optimizing overall operational efficiency

CSI Caregivers Inc. PE backed company

IT Director, HIPAA Security Officer

2019 – 2023

Key Achievements:

Successfully redesigned and completed a cloud-based ERP implementation while enhancing efficiency and decreasing redundancy resulting in $400k yearly savings

Rolled out a hosted VoIP phone platform while saving up to $1800 monthly, restructuring call routing, and improving metrics to smoothen customer service and scheduling

Core Responsibilities:

Effectively lead research and development of intrusion prevention models, and establish IT security governance structure to reduce risks in business processes.

Manage policies to ensure improved system and operational security while chairing the IT steering committee and acting as a project manager of CSI homegrown system upgrade

Train the teams according to HIPAA training standards and policies in maintaining physical/network security of all the systems, resolving ransomware attacks, and performing encryption. Instituted a company-wide mobile device security initiative

Developed objectives and strategies for the implementation of innovative dev solutions while optimizing existing systems, applications, and information

Medical Specialists of the Palm Beaches

Director, Information Technology, HIPAA Security Officer

2015 – 2019

36 location specialist centers in Palm Beach and Broward counties

Key Achievements

Led Athena EMR implementation project, directed a team in executing voice convergence and technical workflows, and created interfaces with Athena EMR and all 3rd party applications, including full ERP

Led app/dev team in identifying, comparing, selecting, and implementing development solutions and partnerships to meet current and future needs

Implemented VoIP convergence for 23 locations/centralized call and scheduling centers, including MPLS network conversion. Moved from Five9 to Cisco Unified CC

Core Responsibilities

Conducted threat and risk assessment, created business intelligence, advanced reporting, and automated processes to secure infrastructural changes

Incorporated new security protocols and procedures, designed and built data warehouse structure, and developed the disaster-recovery plan and business continuity implementation

Upgraded and provided support to the PACS system and ancillary services, directed complete Data Center and Citrix farm implementation, and managed technology, facilities, and medical records budget to deliver cost improvements

Community Medical Group

Director of IT, HIPAA Security Officer

2014 – 2015

15-location general practice healthcare in Dade County, FL

Key Achievements

Trained the security team in conducting an extensive gap analysis, assessing several hundred discrete security controls across the company's global SaaS, and cloud computing infrastructure

Initiated VoIP solution to upgrade the infrastructure of each location and installed MPLS along with new CISCO switches, firewalls, and routers

Core Responsibilities

Worked with technical internal divisions in the development and execution of security strategies designed to provide a high level of security while enhancing facility and system usability

Supported real-time analytics and big data projects while standardizing all security, business continuity, and disaster recovery plans across sites and achieving substantive improvement in performance

Developed an enterprise information security framework, ensuring data integrity, confidentiality, and availability of information, as well as creating controls on how the organization processes data

Created a metrics program for timely and accurate quantitative security and compliance reporting

Banyan Health Systems – Miami Behavioral (Non-Profit)

Director, Information Technology, HIPAA Security Officer

2012 – 2014

11 location behavioral healthcare centers – Dade and Broward

Key Achievements:

Successfully completed VoIP Telephone convergence to 11 locations and performed virtualization on cloud-based applications to the central Hosting center

Enhanced service desk and ticketing system and incorporated enterprise-wide Infrastructure upgrade to 15 locations for Cloud Applications and EMR including urgent care and FQHC

Created interfacing for each 3rd party application to both EMR, reengineered the CISCO infrastructure to enhance 100% efficiency of e-hosted application access

Designed and implemented a Video Conferencing system for the Telehealth pilot project and restructured the IT department for the effective implementation of Credible EHR and Microsoft Dynamics ERP

Lead the development of the operation’s annual internal research and development portfolio and guide to and management oversight of all projects.

Core Responsibilities:

Established a Security and Compliance committee for HIPAA policies, workflow efficiency, breach notifications, and Business Associate Agreements

Led numerous projects, including DCF and state services reporting automation, Dynamics GP customization, Credible Behavioral EHR, Interface of Credible, Entergy, and Dynamics

Designed and executed CISCO-based Telehealth pilot system while finishing multiple application development projects, including E-Timesheet, Progress Notes, E-Forms, and HIE

Squire, Sanders Legal Counsel

IT Manager Florida and Latin America

2009 – 2012

Integration Systems, Deerfield Beach, FL

Director of IT/Project Manager – IBM

2007 – 2009

Director and hands-on project manager for IBM customers on the east coast

MAPEI Manufacturing., Deerfield Beach, FL

Manager of Information Technology, North America and LATAM

2002 – 2007

Covista Communications, Little Falls, NJ

Director of Information Technology – US and LATAM

1999 – 2002

EDUCATION AND OTHER

MBA w/Information Systems Specialization

Ashford University

Masters in Cybersecurity

Florida Institute of Technology

BS. Business Information Systems

Ashford University

TECHNICAL SKILLS

Azure, AWS, and EC2 Cloud Services

EMR and ERP Implementations

SSO, HIPAA, NIST, MFA

Tele-Convergence

Security Training

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