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Customer Service Team Member

Location:
Brampton, ON, Canada
Posted:
September 20, 2023

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Resume:

KANUREET KAUR

* ******* ******

Brampton, Ontario

+1-437-***-****

EMAIL ADDRESS: - adztth@r.postjobfree.com

CAREER FOCUS

Looking for an employment where I can utilize my skill and use my experience, supported by a focus on continuous improvement in a more profitable organization as well as potential for advancement towards short-term and long-term goals.

EXPERIENCE

Interforcesecurity,1year (June2021-June2022)

I worked in that company for almost one year as Team Member, I have to do

Patrol on site to ensure the safety of the property.

Prepares, files and submit various reports as required.

I had to monitor and authorize entrance and departure of the employees, visitors, and other persons to guard against theft and maintain security of premises.

Answers alarms and investigate disturbance.

Answer telephone calls to take messages, answer questions and provide information

ABSOLUTE SECURITY,6 MONTHS

Security guard as a TCP (TRAFFIC CONTROL PERSON)

It was a construction site, I had to control traffic to protect public as well as property

. Patrol on the site to ensure the safety of the property.

I had to give instructions to traffic

. I had to make incident reports and breaches.

Attend meetings with owner to determine operational needs.

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Tim Hortons

Team member for one year (October2020-oct2021)

I have very good experience in customer service like how to understand the need of customer.

I know very well how to tackle with the situation like how to handle everything.

I got opportunity to emphasize my qualities by working in Tim Hortons, like how to be polite, how to be punctual, etc.

Education

Pursuing post-graduation in Social Service Worker, Sheridan College (Brampton) Management: Diploma of 2 years

Senior Secondary Residential School, Amritsar, Punjab (INDIA)

High School with Science(medical) Stream with 89% marks.

HIGHLIGHTS OF QUALIFICATIONS

•Knowledge of XBRL software and E-mail writing skills.

•Outstanding customer service skills in communicating with customers effectively, providing appropriate services promptly to meet customer’s expectations.

•Ability to operate cash register and process various payments, including cash, debit card and credit card, paying great attention to detail and accuracy.

•Proficient in MSOffice Suite: Word, Excel, Power-pointwithtypingspeed-45 WPM •Greatattentiontodetailwithstrongorganizationalandmulti-taskingskills.

•Self-motivated, friendly, hardworking, team player with sound judgement in problem solving process.

•Multi-lingual speaker: fluent in English, Hindi and Punjabi

RELEVANT EXPERIENCE

Responding quickly and professionally at work.

Assessing and transferring any reports on given time period.

Book-keeping and journal

Prepare auditor and director reports

Determined changes.

Performed various administrative tasks and maintained a list of all

Hardware and software system and update this to reflect changes.

Issuing receipt, refunds, redeem coupons.

Pleasantly deal with customer to ensure satisfaction

Handling cash transaction with customers.

Resolve customer complaints, guide them and provide relevant information

License:

Having valid Security Guard License.

CPR training license and First aid license.

Extra-Curricular Interests and Achievements:

Leadership Qualities Selected School Head Girl in the final year of

Schooling and led the Students’ Council in this capacity.

Public Speaking Participated in Inter-House Competition and delivered

Speech on Cancer Awareness.

Artistic Talent

1.A Skilled Artist in painting and earn so many achievements in field of Art at school, college, District as well as National level.

2. Merit certificate holder in Painting issued by ICSE.

*References will be provided on demand.



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