Technical Support Technician
Resume:
Ismat Hasan
Local to Plano, TX
adztsc@r.postjobfree.com
SUMMARY:
Installing/troubleshooting software & hardware issues for most type of computers and OS.
A versatile experience as a Field Support Technician, Deployment Technician, Refresh Analyst and technical support roles.
Excellent interpersonal and customer interface skills with expertise in Field Support Technician.
Migration of Microsoft Office outlook.
Field Support Technician experienced in configures, install, troubleshoot and Break/Fix desktops and laptops.
Extensive experienced in Onsite Support for Desktop/ Server issues in many different Corporations.
Connected computers and other Networked hardware with commercial made RJ-45 to the wall outlets.
Provided support and experience with windows XP,7 & 10 WORK EXPERIENCE:
Unisys Oct15- Present
Desktop Support Analyst
Responsibilities:
Migration from Windows 7 to Windows 10 and provided post-migration support.
Experience of upgrade systems OS projects and Office 365 migration.
Data migration (from source to target systems).
Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
Load software packages such as networking components, operating systems and office applications.
Customize and adapt current programs to satisfy users’ needs.
Update on status to manager and users through voice mail, email and in-person communication.
Install, repair and conduct preventive maintenance of personal computer by providing technical support.
Troubleshoot software and hardware failures and determine network problems.
Configure PCs and laptops, problem ticket resolutions and track problems.
Receive and prioritize issues and forwards using escalation procedures. CompuCom systems Jul 13 - Sept 15
Field Service Technician
Responsibilities:
Dedicated T-Mobile ITA Technician.
Managing Point of sale (POS) equipment’s for T-Mobile retail stores.
Coordinated/conducted installs, moves, add, and changes.
Troubleshooting desktops, laptops and printers
Break/Fix desktops and laptops.
Maintaining network printers.
Disys Oct 12 - Jun 13
Project: Bell Helicopter
Role: Team Lead
Responsibilities:
Installation of Cisco VOIP telephones at Bell Helicopter in Hurst TX.
Configuration and testing of CISCO/ Avaya Phone Systems.
Surveyed 6 plants by gathering end users extension numbers and validate network connectivity.
Unpack phone and place it on desk and plug all necessary cables.
Validate the download has been started.
Dialed taps number to configure and finish the registration process.
After the phone has been registered, confirmed phone has a dial tone and made outbound, inbound, and also internal call to and from the IP phone.
Training staff on operation of VOIP phone system.
Removed Avaya phone from the desk.
Disys Jun 12 - Sept 12
Project: GameStop
Role: Refresh Analyst
Responsibilities:
Windows 7 roll out project for GameStop Headquarters.
Installed and configured over 275 new desktop and laptops systems.
Installed Microsoft Office 2010 applications.
Rebuild and upgrade existing systems for redeployment.
Follow-up with clients to ensure resolution is complete and timely.
Moved equipment within and/or between facilities and staging equipment for build/image activity, installing and maintaining PC hardware and software.
Troubleshooting network usage and computer peripherals.
Performed system backups and data recovery, resolve network communication problems independently.
Executing equipment replacement activity and preparing assets for disposition. Disys May 11 - May 12
Project: Exxon Mobil
Role: Deployment Technician
Responsibilities:
Contracted through Dell to do a hardware and Software Refresh for Exxon Mobil.
Image/Stage new Dell laptops and desktops using Dell Automated Deployment (DAD tool).
Migrated clients data from old laptop and desktop to the new laptop and desktop (Data, Lotus Notes, Office documents, Outlook).
Troubleshoot computer hardware and software technical problems.
Support end users with any issues post migration Windows, Networking, Printers, Outlook Email.
Installed user’s machines and peripherals.
Installed both networking and local printers.
Maintain trouble log of the various service requests.
Performed day to day support and responding to trouble ticket system and updating system to reflect work performed tickets and resolved other administrative duties.
Assist other technicians as needed.
Tracked and documented asset tags and serial numbers of deployed PCs.
Tracked and documented all migration issues and their related resolutions and decrypted laptops. Technisource Feb 11 - Apr 11
Project: Verizon Business
Role: Refresh Analyst
Responsibilities:
Performed complete hardware refresh at Verizon Business.
Performed Windows 7 migration for 1000 plus devices.
Performed build/image activity for equipment.
Prepared systems for deployment.
Provide support to deploy new Dell desktop systems including client data transfer.
Troubleshoot Microsoft office outlook and lotus notes.
Responsible for hands-on hardware and software troubleshooting.
Staged old PCs for disposal.
Net tech Consultants Oct 10 - Jan 11
Project: Bank of America
Role: Field Support SV3 Technician
Responsibilities:
Performed complete refresh at Bank of America Branch's.
Performed inventory of all old equipment at Branch.
Performed inventory of all delivered equipment to be installed.
Staged all new equipment by station for install.
Installed Microsoft Office 2003 applications.
G-Disk all old work stations and Server to make sure Bank and Customer information remains secure.
Repacked all old equipment for next day pick up. SA IT Computer Services Nov 09 - Sept 10
Project: Bank of America
Role: Deployment Technician
Responsibilities:
Uninstalled and removed of legacy output devices and installed new HP output devices in Bank of America Office Buildings.
Deploy new workstations and laptops using Ghost Imaging software to load a standard image.
Staged and imaged computers for Windows XP and 7.
Deployed computers at user locations.
Configured printers.
Supervised Assistants in the Installation and uninstallation of output devices. Getronics May 06 - Oct 09
Role: Field Service Technician
Responsibilities:
Installed different types of PCs and Networks in retail, banking and insurance.
Managed Point of sale (POS) equipment’s for Target, Home depot.
Worked on mainframe printers and IBM controllers.
Setup servers, backup units and administered user access and security.
Has great deal of experience in troubleshooting PC, Printers and network servers.
Was contracted to help install100 new PCs and printers in a medium scale network.
Coordinated/conducted installs, moves, add, and changes.
Setup networks for small business.
Break/Fix desktops and laptops.
Repaired and Fixed different types of printers.
Maintained networking printers.
Stream International May 96 - Apr 06
Project: Multiple contracts
Role: Technical Support Representative
Responsibilities:
Technical support representative to end users for variety of software and hardware issues on various OS.
Analyzed, troubleshoot and resolved client issues in a professional manner.
Troubleshoot the Microsoft Network and its connectivity using TCP/IP & Dial-Up.
Support clients with configuring and Internet browsing issues including Internet Explorer.
Troubleshoot E-mail issues.
Diagnosed modem problems, and configure point-to-point protocol (PPP) for windows users. EDUCATION:
Texas A&M Bachelor of Computer Science
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