Customer Service Front Desk

Amanda Edwards

● ************@*****.***● 732-***-****

Objective

Seeking to obtain a position that will leverage my strong customer service and leadership background, where I can be effectively utilized to improve operations, increase profitability and encourage employee productivity.

Professional Experience

City Of Orange Township

Municipal Government June 2012-Current

Mayors Confidential Assistance

Supervisor Of Older Adults and Communications

●Responsible for supporting and assisting the Mayor by performing the executive secretary and office management functions of the Mayor's office. Assists the Mayor on a variety of issues including researching and responding to questions from citizens regarding City projects, plans and initiatives of the Mayor's office.

●Managing workflow.

●Training new hires.

●Creating and managing team schedules.

●Reporting to HR and senior management.

●Evaluating performance and providing feedback.

●Identifying and applying career advancement opportunities.

●Helping to resolve employee issues and disputes

●Organizing city events

R.EA.L. January 2018- current

Nonprofit organization

Crisis counselor

●Engaged with individuals experiencing a mental health and/or drug & alcohol crisis face to face

●Achieved short term goals through resolution of the crisis event

●Provided recovery oriented supportive counseling, verbal de-escalation and conflict resolution

●Conducted clinical assessment, suicide-homicide risk assessment and prevention

●Facilitated referrals for outpatient and inpatient services

●Fostered positive relations with community partners such as hospitals, police, schools and human service providers

Holiday Inn Express October 2021 to August 2023

Night Audit /Front Desk Associate

●Managing workflow.

●Training new hires.

●Creating and managing team schedules.

●Reporting to HR and senior management.

●Evaluating performance and providing feedback.

●Front desk check in/out.

●Helping to resolve employee issues and disputes.

Rainbow Of Hope May 2009 to March 2011

Support Counselor

(Coordinate treatment plans and plan resources for adolescents)

●Created Treatment plans and updated weekly progress notes for member’s

●Responsible for completing intakes for incoming youths

●Utilize case management skills, such as brokering, advocacy, monitoring and discharge planning to link clients and their families to resources and services

●Assisted youth members on school opportunities and career interests

I.T.I. Kitchen October 2016 to January 2020

Supervisor of Events

(Supervised and coordinated activities of food preparation, kitchen, pantry and storeroom. Ordered foodstuffs and kitchen supplies as well as kept track of inventory: Planned and participated in planning menus, preparing and apportioning foods, and utilizing food surpluses and left overs.)

●Administered job procedures and food production standards to uphold desired quality and service of food items.

●Polite, courteous, and professional with all customers, colleagues, and supervisors

●Monitored cooking procedures, cost, quality and inventory stocks.

●Familiarity and compliance with state and county food safety regulations and policies

●Commitment to clean, safe, and sanitary practices and working environment

●Ability to work independently or in a team environment

Robbins Nest January 2020 to July 2021

Supervisor

●Maintaining a friendly, efficient, positive customer service attitude toward customers, clients, and co-workers.

●Maintaining all assigned ancillary areas and department areas in a clean, neat and sanitary manner. preventative maintenance procedures as outlined in department policy as requested.

●Assisting in enhancing productivity and efficient operations of the department.

●Promoting effective interpersonal and interdisciplinary relationships, maintaining professional conduct at all times.

●Demonstrating commitment to professional growth and competence by adherence to component and departmental annual training commitments.

●Inspecting and utilizing judgment in determining which cleaning techniques outlined in orientation guidelines to follow.

●Demonstrating an efficient and safe use of housekeeping equipment and solutions

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Education

●Franklin High school

● Pursuing Bachelor's Degree at Eastern Gateway University

Professional Skills

●Computer skilled – Microsoft word, Excel, Power Point

●Active Listening

●Communication

●Customer Service

●Interpersonal Skills

●Leadership

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