Operations Manager Customer Service

Jeff Hendrix

*** ******** **. ************, ** **284

Cell: 336-***-**** Email: **************@*****.*** Professional Experience

Operations Manager

Yarbrough Transfer Co. —Winston-Salem, NC

June 2019—Present

• Received and replied to incoming calls and emails requesting quotes and availability for heavy haul services.

• Performed detail quotation pricing and availability to customers.

• Set appointments, coordinated permits, and coordinated dock receipts for drivers.

• Dedicated lead person for Catipillar account.

• Accepted and entered orders into system and updated CAT system regularly. Shipping and Receiving Manager

Liberty Garden Products —Kernersville, NC

May 2014—June 2019

• Oversaw all imported and exported products.

• Supervised all employees in department.

Operations Manager

Omnisource Southeast—Kernersville, NC

January 2008—May 2014

• Hired, trained, supervised, scheduled and mentored a production and office staff of 100 employees.

• Led projects and programs that cut company costs and maximized uptime and production.

• Initiated a safety program that greatly improved the company’s safety record.

• Negotiated with vendors for best pricing.

• Handled all OSHA and environmental compliance issues.

• Responsible for the safe and profitable operation of a metal recycling facility and was successful at achieving both while also maintaining a high level of product quality and customer satisfaction.

Production Manager/Traffic Manager

Omnisource Southeast—Kernersville, NC

March 2002—December 2007

• Managed company CDL drivers and maintenance crew.

• Responsible for all DOT/DMV compliance issues for multi-state motor carrier.

• Held safety meetings.

• Handled maintenance scheduling, records retention for federal inspections of equipment, fuel tax calculating and reporting, and all disciplinary actions.

• Tasked with all interviewing for new hires, and setting freight rates with outside haulers.

• Arranged all in-bound and out-bound shipments (including overseas and rail, dispatch of company drivers.)

• Answered customer calls in a fast-paced environment while maintaining a high level of efficiency and customer loyalty.

Plant Manager

Myers Brothers Inc.—Greensboro, NC

February 1992—March 2002

• (This company was bought out by Omnisource Southeast) Performed similar duties as above, but on a smaller scale.

Education

Guilford Technical Community College —Greensboro, NC

• Certificate in Carpentry and Cabinet Making

Skills and Training

• CPR/first aid, defibrillator, environmental health and safety trained.

• Oversaw production, office, drivers, dispatchers, warehouse maintenance and shipping/receiving inventory.

• Well versed in forklift, powerlift, power tools and hand tool operation.

• Proficient in Microsoft Outlook, Excel, Power Point and TMW software.

• Excellent written and verbal communication.

• Strong time management, organizational, problem solving, relationship building and customer service skills.

References available upon request

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