Security Guard Customer Service

Juan S Cardenas

**************@*****.*** 347-***-**** Bronx, New York

Experience

Allied Universal Security Services, Bronx, New York- Security Guard 12/2021- Present

●staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors.

●Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control.

●Guard access points, permitting or refusing entry,restraining trespassers, and direct heavy traffic during start and end of business hours.

●Secure all doors, windows, and exits, depending on shift.

●Provide excellent customer service

●Respond to emergency situations to provide necessary assistance to employees and customer

Bronx Works, Bronx, New York - Safety Monitor 6/2020- 4/26/2021

● Ensure the security of the premises and perform access control

● Perform regular and frequent foot patrol of the entire facility.

● Enforce facility, BronxWorks, and Department of Homeless Services policies.

● Promptly advise appropriate supervisors of problems.

● Maintain order and promote safety.

● Act professionally and as a role model for clients especially during crisis or conflict.

●Respond appropriately and effectively to physical or verbal altercations between clients.

● Respond appropriately to medical emergencies.

● Act as the liaison with police and other emergency services.

● Fire Guard as needed.

● Promptly advise Shift Supervisor informed of problems or concerns.

● Make formal notifications as required.

● Ensure the security of the premises and perform access control.

● Respond appropriately and effectively to physical or verbal altercations between clients.

Sera Security Services, Bronx New York - Security Guard 9/2019-6/2020

●Protect company’s property and staff by maintaining a safe and secure environment.

● Welcome visitors entering the premises, as well as guard the entrance of the premises and screen visitors to ensure they do not enter the premises with prohibited items or weapons

●Respond to security alarms and distress calls, as well as inform the police of serious security threats

●Call the nearest fire service department in the case of fire outbreak

●Assist the police in investigating cases of theft, rule violations, and infractions that occur within the premises.

●Keep daily record of activities within the premises, especially activities that pose security threat

Amazon Warehouse, Breinigsville PA - Packager 2/2018-10/2018

●As a daily Packer, you will be responsible for maintaining high standards of customer services.

● Pack customers’ orders

● Examine and inspect products to ensure that packing specifications are

● meet and ensure all components are together.

●Verify that labels, boxes and country of origins are correct.

●Pack parts in individual boxes, and place individual boxes into a master carton.

●Remove any defective goods and replace them.

●Record product and order information on specified forms and records.

●Move completed orders to shipping.

Education

Jane Addams Vocational High School Bronx, New York 9/2002- 6/2006

Skills

Bilingual Spanish, some computer knowledge, work under stress/pressure & doing repetitive tasks. Certificate of fitness for Fire Guard for shelters (F-02) Security, NYS Security Guard License, CPR Certification of Excellent interpersonal/communication skills Learn quickly.

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