Humaira

Kashif

Contact

E-mail

adztpk@r.postjobfree.com

Skills

Relationship building and

management

Risk management skills

Quality Risk Management

Planning

Risk management

assessments

Retail business management

Business operations

knowledge

Risk management assurance

Proficient with Microsoft

Word, Excel and PowerPoint

Problem solving

Accounting and book

keeping

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

2022-04-07

- Current

2014-03 -

2022-06

Head Assurance - Operations Risk

(Business Operations Risk)

Standard Chartered Bank, Karachi, Sindh

Effective risk management Risk identification,

assessment and measurement, acceptance and

monitoring to reduce operational risk exposure to

acceptable level.

Support business teams in adopting group policies and regulatory guidelines and work towards

simplifications and improvements in process

Develop, implement and oversee an enterprise Risk Management Framework for the Business which

ensures robust identification, assessment and

mitigation of risks.

Lead the Business and Assurance Division in

developing a strong and proactive culture

throughout the organization

Business Operations Risk Manager

Standard Chartered Bank, Karachi, Sindh

Developed short-term goals and long-term strategic plans to improve risk control and mitigation.

Encouraged stakeholders to approach assessments

analytically and offer unique insights to bring new understanding to risk management programs.

Reviewed contracts and agreements to identify

potential risks and ideal mitigation strategies.

Advised senior managers on policy strategies for reducing liability and preventing losses.

Promoted enterprise-level risk management

practices and helped instill strong culture focused on protective policies and procedures.

Investigated allegations to check validity and

recommend actions to minimize risk.

Analyzed impact of environmental disasters to

physical data centers and create and implement

response.

2013-12 -

2014-03

Regional Sales Manager

Standard Chartered Bank, Retail Bank, Karachi, Sindh

Exceeded targets by building, directing and

motivating high-performing sales team.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Held regular performance evaluations to assess

strengths and weaknesses of team members and

provide counseling to improve outcomes

Achieved regional sales objectives by coordinating sales team, developing successful strategies and

servicing accounts to strengthen business

relationships.

Assessed each location's individual and team

performances, analyzing data trends to determine

best methods to improve sales results.

2011-06 -

2013-12

On boarding Manager/ Office administration

Standard Chartered Bank, Retail Bank, Karachi, Sindh

Collaborated with legal and compliance teams to

review paperwork, obtain feedback and procure

available information for new training processes.

Conducted team meetings to reinforce goals and

objectives and set clear expectations about policies and procedures.

Maintained ethical and positive working

environment to reduce turnover and promote high

retention rates.

Evaluated performance against goals and

implemented appropriate development plans.

Reviewed customer service agreements for terms

and conditions pricing and accuracy.

Manage office supplies stock and place orders.

Prepare regular reports on expenses and budgets.

Maintain and update databases.

Organize a filing system for important and

confidential documents.

Answer queries by employees and clients.

Update office policies as needed.

Coordinate activities throughout the company to

ensure efficiency and maintain compliance

2008-06 -

2011-06

Telesales Executive

Standard Chartered Bank, Retail Bank, Karachi, Sindh

Opened new accounts and documented personal,

demographic and payment information in system.

Provided information about available products and services, membership details and purchase

advantages.

Explained product prices and packages as well as answered questions and addressed concerns of

customers.

Contacted businesses via cold or warm calling to offer services relevant to industries or niches.

Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Answered product and service questions, suggesting other offerings to attract potential customers.

Education

2004-08 -

2006-07

2001-09 -

2003-09

Master In Mass Communication : Journalism,

Advertising, And Print Media

Punjab University Lahore

Bachelor In Mass Communications :

Journalism, Advertising, And Print Media

1996-04 -

1998-04

1996-04 -

1998-04

Allama Iqbal Open University – Islamabad

Intermediate In Humanities : Education,

Pakistan Studies, English

Federal Government College For Women F-7/2 – Islamabad Matric In General Science

Federal Government School – Islamabad

.

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