KATHERINE KEELIN
Maceo, Kentucky ***** 270-***-**** **************@*****.***
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Guest experiences
Reporting capabilities
Office streamlining
Active Listening
Data Entry
Excellent Communication
Multitasking Abilities
Guest Relations Associate, 02/2022 - Current
Owensboro Health Regional Hospital – Owensboro
Check patients in for procedures
Take families back to visit patients
Help with facilitating consults for the doctors
Do paperwork for the next day surgeries
Compiled feedback to help management improve guest relations policies and prevent common conflicts. Anticipated and attentively handled guest needs or concerns. Answered multi-line telephone system to aid guests, direct callers and take messages. Direct Support Professional, 02/2020 - 02/2022
Help at Home – Owensboro
Assisted disabled clients to support independence and well-being. Assisted clients with daily living needs to maintain self-esteem and general wellness. Updated patient files with current vitals, behaviors, and other data relevant to treatment planning. Administered medication as directed by physician.
Monitored progress and documented patient health status changes to keep care team updated. Maintained clean, safe, and well-organized patient environment. PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Direct Support Professional, 02/2016 - 02/2020
Strategic Partnership – Owensboro
Led patient or group recreational activities for enhanced patient outcomes. Assisted disabled clients to support independence and well-being. Supervised daily activities and provided assistance to staff. Assisted clients with daily living needs to maintain self-esteem and general wellness. Monitored progress and documented patient health status changes to keep care team updated. Updated patient files with current vitals, behaviors, and other data relevant to treatment planning. Maintained clean, safe, and well-organized patient environment. Catering Associate, 02/2014 - 02/2016
Morrisons – Owensboro
Executed synchronized meal service simultaneously serving multiple guests. Adhered to company quality constraints and industry best practices for guest satisfaction. Monitored dietary restrictions and served guests with special needs. Cleaned and organized kitchen stations to promote team efficiency. High School Diploma : All, 05/2007
Owensboro High School - Owensboro
EDUCATION