Delivery Driver/Customer Service

GABRIEL PELAYO

Riverside, CA *****

213-***-**** - ******.*************@*****.***

PROFESSIONAL SUMMARY

Self-motivated, Well-rounded individual with great eye for safety procedures and communication skills. Proven history of best-in-class work ethic and adaptability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Bi-lingual

Computer Literate

Quick Books

Well Organized

Roadside Assistance

Battery Jumping

Customer Satisfaction

Diagnostic Procedures

Customer Relations

Work Well With Others

WORK HISTORY

12/2021 to 04/2023 Road Service Technician

Farias Towing – San Bernardino, CA

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customers vehicle to get back on the road again. Provide lock out service

Remove flat tire and replace with spare tire

Test and replace battery on vehicle

Light service such as removing debris from under vehicle that might be dragging 05/2021 to 12/2021 Roadside Assistance Agent

Interstate Towing – Riverside, CA

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded proactively and positively to rapid change. Delivered prompt service to prioritize customer needs. 12/2020 to 05/2021 Emergency Road Service

Ramos Towing – Los Angeles, CA

Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Maintained energy and enthusiasm in fast-paced environment. Used critical thinking to break down problems, evaluate solutions and make decisions.

Offered friendly and efficient service to customers, handled challenging situations with ease.

03/2019 to 12/2020 Furniture Delivery Driver

Guevada Trucking Logistics – Los Angeles, CA

Completed on-time deliveries by choosing best and most efficient routes. Completed rush deliveries on tight timetables to satisfy customer needs. Operated vehicle safely in highly congested areas with no traffic violations. Delivered packages to customer doorsteps and business offices. Communicated customer complaints, requests and feedback to company management for swift resolution.

Contacted customers prior to delivery to confirm and coordinate delivery times. 01/2016 to 03/2019 Furniture Delivery Driver

Davidson Trucking – Los Angeles, CA

Loaded truck and properly secured items to prevent damage for deliveries. Contacted customers prior to delivery to confirm and coordinate delivery times. Fostered positive working relationships with regular customers. Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.

09/2014 to 01/2016 Furniture Delivery Driver

Hinoro Inc – City of Industry, CA

Completed on-time deliveries by choosing best and most efficient routes. Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. Loaded truck and properly secured items to prevent damage for deliveries. Contacted customers prior to delivery to confirm and coordinate delivery times. Successfully avoided time delivery delays by carefully planning best routes. Planned delivery routes and most efficient methods of distribution. 07/2014 to 12/2014 Forklift Operator/Truck Loader

Kimco Staffing – Santa Fe Springs, CA

Unloaded and stacked materials by raising and lowering lifting devices. Unloaded materials and goods at designated locations for best project availability. Transported goods between warehouse locations according to shipment and storage needs.

Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Coordinated with other lift truck drivers and production personnel to process orders efficiently.

Packed items into appropriate containers for shipment. Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

04/2011 to 06/2014 Purchaser/Driver Manager

Diesel Machine Works – Los Angeles, CA

Coordinated with drivers to organize timely pickup and delivery. Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.

Addressed driver communications and provided required data to drivers. Implemented and supported company quality and safety improvement efforts. Conducted research to address shipping errors and packaging mistakes. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Expedited resolutions of shipping errors and packaging mistakes. EDUCATION

06/2001 No Degree: Basic Computer Skills

Ford Park Adult School - Bell Gardens, CA

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