Technical Support Linux System

Juanita Ekue-Hettah

*** ****** ** **** ****, CA 94015

Phone: 240-***-**** Email: *************@*****.***

OBJECTIVE

Linux system administrator with knowledge in analyzing and finding cost-effective solutions to maintain systems. Proficient at monitoring performance and increasing productivity by establishing goals and meeting deadlines. Seeking a challenging and rewarding position in a dynamic environment that will utilize my skills and experience, and encourage growth and excellence.

TECHNICAL SKILLS

Operating Systems: Linux (RedHat Enterprize Linux/centOS 6 and 7,Ubuntu)

Hardware: DELL Poweredge 1650,2850,2950,6400. HP DL320,DL360,DL380, DL580 (G5,G6), IBM/Dell Blade Servers.

Technologies : AWS, F-5 Big IP, CommVault, VMWare, ANSIBLE, Solarwinds, Microsoft Office (Word, Excel, PowerPoint), Beginner level Adobe Photoshop, FOSSE, MICROS, GXP, SFA/CI/TY, ATLAS, McAfee, Fortinet, Okta

Programming Languages: sh, and Bash programming.

Protocols: TCP/IP, FTP, SSH, SFTP, SCP, SSL,, DHCP, TFTP

PROFESSIONAL EXPERIENCE

Johnson & Johnson, Redwood City, CA July 2021-Present Linux/Ubuntu Administrator

Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.

Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.

Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.

Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.

Demonstrates creativity and initiative in problem solving.

Technical documentation of hardware/software additions or changes.

Updates inventory additions and changes to the inventory database.

Updates and closes trouble tickets and service requests.

Knowledge of deploying and building system uptime through patches upgrades and updates using tools like RPM and Yum.

Perform installations, configurations, performance testing and upgrading of system files and services.

Timeless Solutions, Inc, Washington, DC Jan. 2016 – Jun.2021

Linux Systems Administrator

Provide hands-on technical support related to the overall health and maintenance of the Linux operating environment in support of 24/7 operations.

Practical experience in deploying pre-installation testing of both software and hardware tools

to ensure smooth system installations using templates for rapid and mass deployment.

Perform linux system installation, configuration and administration.

Configure Kickstart to perform Redhat installation, ensuring that configuration and server hardening are compatible with security.

Configure LAMP servers to work with Drupal.

Experience building LAMP stack and configuring Apache Virtual hosts (Name and IP based).

Working knowledge of Ansible and gitlab.

Knowledge of system protection and hardening by using tools like iptables, SElinux and tcpwrappers to ensure system availability and data protection.

Perform system analysis, logs file reviews and resolving software issues related to networking connectivity, servers, and applications to meet business needs.

Execute troubleshooting techniques geared at diagnosing common Linux system issues and records system output to ensure continuous uptime.

Utilize crisis management techniques to resolve matters of significance and implement corrective course of action as needed.

Basic BASH scripting.

Document all setup procedures and System Related Policies (SOP’s).

Built and configure Virtual Linux Servers using ESXi and VSphere Client to ensure system optimization, management and availability needs.

Experience with Netapp storage (ISCSI luns to attach server to Netapp storage).

Provide technical support by troubleshooting Day-to-Day issues with various Servers.

Utilize Dell PowerEdge Servers to configure and enable virtualization and ensure system consolidation.

Utilize and configure Kernel Based Virtual Machines on Red hat Enterprise Servers.

Good communication skills as well as ability to work both in teams and independently.

Install and configure Logical Volume Manager – LVM.

Create and maintain user's accounts, profiles, manage disk space and process monitoring.

Patch EC2 Instances using system manager

Deploy Ec2 instances using cloud formation templates and Amazon Machine Images

EDUCATION

BS (Hospitality and Tourism Management), University of Maryland Eastern Shore; Princess Anne, MD.

REFERENCES

Available upon request

Contact this candidate