Customer Service Small Business

Jonathan Zygarlenski

Austin, TX ***** • 512-***-**** • ***********@*****.***

SUMMARY OF QUALIFICATIONS

• Proactive leader and communicator with attention to detail

• Strong organizational skills from inventory management

• Effective communication between clients

• Proficient in MS Office Suite

• Developed sales policies for a small business to prevent inventory control conflict

EDUCATION

Bachelor of Business Administration, Management May 2023 Texas State University, San Marcos, TX

Concentration: Entrepreneurship

Relevant Coursework: Management of Organizations, Small Business Operations and Finance, Studies in Entrepreneurship, Business Finance and Human Resource Management

EXPERIENCE

Vintage Clothing Reseller December 2019 – Present Self-Employed, Austin, TX

• Managed customer service for accounts, and communicated with clients daily

• Achieved over 500 transactions throughout various platforms

• Purchased, various vintage apparel and organized entire inventory

• Listed products online, staging photos with product descriptions.

• Developed buyer’s policy to prevent losses from returns and scamming

Office Intern July 2018 – September 2019 Hunter Kelsey Property Tax Loans, Austin, TX

• Organized 15,000 Tax lien contract hardcopies

• Cut checks for loans

• Created high-quality spreadsheets using the MS Office Suite

• Scanned and digitally organized incoming property tax loans using Excel

• Distributed and stocked office supplies for staff

STUDENT / VOLUNTEER EXPERIENCE

Captain – Fall 2022 – Spring 2023 September 2019 – May 2023 Men’s Ultimate Frisbee, San Marcos, TX

• Held leadership role on the Men’s Ultimate Frisbee Team, taught new players how to play the sport and practiced good sportsmanship.

Animal Shelter Foster Volunteer September 2021 – December 2021 SMTX Animal Shelter, San Marcos, TX

• Practiced communicating with potential adopters and interviewed and screened to find the eventual forever home.

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