Program Manager Project Management

Ben A. Chocron, PMP, ITIL,

Ben A. Chocron, PMP, ITIL, Agile

Cumming, GA – 225-***-**** – *********@******.**

www.linkedin.com/in/benchocron/

Senior Program Manager

Software Engineering - IT Management - Project Management Software Engineering

Application Testing Technical

Troubleshooting Software

Requirements Quality

Assurance

Testing Methodologies

Test Plan Design Server

Optimization

Cross-Team Collaboration

Analytical, highly adaptable professional with extensive experience developing, deploying, and evaluating systems aimed at improving quality and efficiency. Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Track record of success.

Skilled troubleshooter continually focused on identifying, isolating, and resolving technical issues.

Strong knowledge and comfort within Microsoft-based server environments, along with all peripheral processes.

Accomplished communicator is skilled in building and strengthening relationships across functions to drive cohesive, strategic operations. CAREER ACCOMPLISHMENTS

● Continually adapt to new technologies and management framework to ensure companies are leveraging best practices

(Agile Safe certified, PMI-ACP - Agile Certified Practitioner, Project Management Professional (PMP), ITIL Release Management and Certified Health Consultant, ServiceNow Process Owner).

● Improved business and IT processes to reduce spending and lower company technology debt.

● Enabled Project Management Best In Class policy and procedures

● Able to hire top candidates who are regularly handpicked to fill senior positions within the company. PROFESSIONAL EXPERIENCE

MUSC Health 1/2023 - PRESENT

PMO Program Manager

Charleston, SC

● Developed and implemented HR new system (Workday) using SAFe with a budget of $10 million.

● Successfully delivered 10 software projects on time and within budget b using Agile methodologies

● Facilitated all Scrum related activities, including sprint planning, daily scrum, sprint retrospective, backlog grooming, and sprint demo meetings.

● Worked with the lead architect to come up with the data flow diagram to retrieve data from databases to Mobility and Billing UI Reporting Dashboard.

● Lead agile teams in the development of clinical trial software Facilitated stand-up meetings, iteration planning, and backlog grooming Presented.

● Worked with the product owners to come up with the set of user stories with the done criterion, clearly defined.

● Used MS Project to plan, schedule, and track multiple complex projects simultaneously. Ben A. Chocron, PMP, ITIL,

SIMEIO SOLUTIONS

Program Manager

Atlanta, GA 12/2021 – 12/2022

● Leverage Scrum methodology to delivery of 40+ individual IT projects, reaching 95% of milestones within 10% of schedule variance.

● Built detailed schedule in MS Project and used to report on progress to all levels of management.

● Implementing a new connector testing procedure that ensures that connectors are properly installed and tested for all IT projects.

● Worked with Senior Program Manager to define high-level program roadmap and portfolio, including definition, critical milestones, budget, and strategic goals.

● SAP S4 HANA implementation and stabilization across multiple teams

● Formulated project timing and risk mitigation plans to identify potential problems and adverse impacts before they had the chance to occur. Oracle implementation for HR system ends to end.

● Helped train more than 30 Project managers in Primavera system. BLUE CROSS BLUE SHIELD OF IL, MT, NM, OK, TX

Enterprise Program Manager

Chicago, IL 6/2019 – 11/2021

● Managed a team of 10 stakeholders to deliver the project on time and within budget

● The EPO is responsible for the planning and delivery of high-profile strategic programs by using Clarity as the source of truth.

● Responsible for the planning and delivery of high-profile strategic programs. Such as ServiceNow enhancements to manage Release Management as well as project and Program management.

● Driving the implementation of the company’s Administrative Service Only (ASO) system to Oracle, a $56 million dollars multiyear program. Impacting $1.8 Billion dollars in claims every month.

● Managed Workday’s initial implementation plan, a $26 million dollars multiyear program. Migrating from PeopleSoft system to in the cloud solution impacting 2,500 users in five different states.

● Bridged the gap between customer expectations and engineering decisions by communicating effectively with both.

● Reported on the health of the program and team performance against established goals and commitments at monthly upper-management reviews.

● Interacts with many areas within the company, primarily, Strategy, Product, Financial, and IT Areas. BLUE CROSS BLUE SHIELD OF LOUISIANA Baton Rouge, LA 3/2014 – 05/2019 Enterprise Program Manager

The principal strategist in charge of training, recruiting, and leading IT staff responsible for Health Care technology operations. Drove transition from a traditional waterfall delivery method to a Kanban model across 85% of all projects in the PMO. Direct concurrent technology projects, including data system development, in line with an aggressive timeline, quality, and customer requirements. Oversaw the implantation of ServiceNow from the ground up; identified existing applications, documented requirements, and created an overall roadmap which included decommissioning SW&HR, training, and workflow automation.

● Client Service: Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions, and comprehensive follow-up. Provide overall progress through the usage of Kanban boards and reports.

● Project Management: Established IT PMO with creative templates, documents, and workflow to drive consistency amount PMO project managers. Helped teams to use Kanban techniques efficiently, creating new swim lanes, putting reasonable WIP limits and exercising a pull-based development system. Applied Integral participant in cross- functional troubleshooting of complex healthcare systems, software, applications and programs; deliver recommendations for solutions and improvement.

Ben A. Chocron, PMP, ITIL,

BLUE CROSS BLUE SHIELD OF LOUISIANA Baton Rouge, LA 8/2008 – 3/2014 Senior Project Manager

Hands-on, dedicated professional with over 15 years of experience in IT management. Train and mentor IT staff members, developing teams and leaders to ensure that business value is maximized, and IT goals are achieved. Drive Planning and designing of IT systems architecture, operating platform, and network systems infrastructure projects. Maximize Agile, Kanban, and Lean principles to drive time to market and team collaboration.

● Client Service: Possess strong knowledge of the software development and IT product design lifecycle. Collaborated with the executive team to design strategies to utilize state-of-the-art technology to enhance business capabilities. Research, negotiate, and prepare IT consulting contracts for service and staff argumentation.

● Project Management: Adept in building strong relationships with IT staff, customers, vendors, and third-party contractors. Collaborated with cross-functional teams to implement Planview and ServiceNow enterprise-wide. participating in spearheading initiatives to restructure software product development processes to increase productivity. Applied Kanban and Agile best practices to drive efficiencies within the project, and Scrum teams. Streamlined Program management framework by creating processes and procedures, as well as implementing best practices.

HEALTH NET, INC. Sacramento, CA 7/2007 - 7/2008

IT Senior Project Manager

Conceptualized, developed, and integrated new Microsoft Project Server with 500+ users in an Enterprise Project Management tracking system, resulting in decreased labor-intensive record-keeping, higher productivity, and increased accuracy. Leveraged Kanban board and Agile principles to drive consistent delivery.

● Operations Management: In charge of project scheduling, task assignment, requirements gathering, budgeting, and client communication; serve as a go-to expert regarding SDLC standards and PMI Risk Management processes.

● Client Liaison: Build long-term relationships with clients and perform strategic/tactical planning for business units; keep clients apprised of progress, status, and issues. WISDOM FRANCHISE Curitiba, Brazil 11/2004 – 5/2007 Director of Operations

Oversaw all aspects of operations, from recruiting/onboarding to strategic planning, budget development and implementation, and policy design and implementation to spur revenue and growth.

● Efficiency & Quality Improvements: Boosted quality by 90% with a 110% ROI; created an 88% income growth over a 15- month period through streamlining B2B purchasing process; increased cash flow by $5M through consolidation of credit paradigm into an integrated financial system.

● Team Leadership: Hired, trained, and mentored cross-functional staff and worked closely with Human Resources regarding all manner of staff management.

● Market Strategy: Expended business market share by partnering key vendors to provide additional capability and money stream to franchisees.

TECHNICAL PROFICIENCIES

Software: Lotus Notes, ServiceNow, PlanView, MS Office, MS Access, Microsoft Project Server, ServiceNow, Primavera, VBA, SQL, ASP, HTML & XML, WorkDay, Oracle. Operating

Systems:

Microsoft Windows Desktop and servers, Mac OS, and Linux. Hardware: Vax, Intel Touchstone Delta, Unix Workstations with numbers of DSP chips with array processors. Cisco Servers and HP switches and routers to include wireless Technology. Ben A. Chocron, PMP, ITIL,

EDUCATION AND CERTIFICATIONS

SAN JOSE STATE UNIVERSITY, San Jose, CA

Bachelor of Science (B.S.), Computer Engineering

SANTA ROSA JUNIOR COLLEGE, Santa Rosa, CA

Associate of Science (A.S.)

Certifications

ITIL Foundation & Release Management Certificate Scrum Master Certificate, Scrum Alliance Assoc. PMI – ACP – Agile Certified Practitioner Six Sigma White and Green Belt SAFe – Scrum Master and Product Owner

Certified Project Management Professional (PMP)

Professional Affiliations

Society of Computer Engineers (SCE) Society of

Latino Engineers and Scientists (SOLES)

Mathematics Engineering & Science Achievement (MESA) Member, Delta Chi Lambda, Uniternity for Leaders

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