Customer Service Representative

Rosalba Covarrubias

Customer Service Representative

562-***-**** *****.******@*****.*** Perris, California 92571 CAREER OBJECTIVE

Efficient administrative team member skilled at boosting team productivity and performance. Meet business demands with exceptional clerical support and organizational abilities. Process payments, oraganize documents and maintain files to keep group on-task.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, Murrieta, California Giddings Insurance Agency/Allstate, March 2022-October 2022

• Addressed customers courteously using suitable methods and problem-solving skills. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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• Updated and maintained database with accurate customer information and timely data entry. OFFICE CLERK, Irvine, California

Repipe 1, January 2017-June 2020

• Scheduled appointments, maintaining calendars for personnel.

• Supported staff, performing data entry and administrative duties. CUSTOMER SERVICE REPRESENTATIVE, Victorville, California Farmers Insurance, February 2012-June 2016

• Addressed customers courteously using suitable methods and problem-solving skills.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Responded to telephone inquiries and complaints following standard operating procedures. CUSTOMER SERVICE REPRESENTATIVE, Bellflower, California Laguna Insurance Services, Inc., March 1998-November 2011

• Addressed customers courteously using suitable methods and problem-solving skills.

• Followed up with customers regarding product functionality and overall satisfaction.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Updated and maintained database with accurate customer information and timely data entry.

• Remained open to feedback from supervisor and peers to build and improve skills set.

• Assisted with mentoring new employees during and after training. Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

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• Determined charges for services requested and arranged for billing. EDUCATION

HIGH SCHOOL DIPLOMA, Lynwood, CALIFORNIA

Lynwood High, June 1995

SKILLS

Active Listening Office Equipment Proficiency Customer Service Reading Comprehension Multi-Line Telephone Operation Computer Proficiency Clerical Support Typing Proficiency Problem-Solving Ability Closing Sales Administrative Support Multi-Line Phone Talent Administrative And Office Support Filing

LANGUAGES

English/Spanish

Bilingual

• Spanish

Fluent

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REFERENCES

References available upon request

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