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Data Center Technical Support

Lansdale, PA
September 19, 2023

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JJohn W. Kahrs

*** ***** ****** ***** ****

Lansdale, PA 19446

(215)- 527- 0867

Objective: To obtain a position within a company were I can utilize my experience. Education: BS, Marshall University Huntington, WV

Work Experience:

Weichert Real Estate - Malvern, PA 2018- 2023

Realtor - Self Employed

Cerner Corporation - Malvern, PA 2017- 2018

Consultant - Self Employed

Cerner Corporation - Malvern, PA 2015-2017

Sr. Solution Leader (2015 – 2017)

Managed Data Center Hosting relationship with one of our premier accounts. Responsibilities include:

Design, implement and sustain data center hosting solutions.

Provided professional consulting services during the account transition. Siemens Medical Solutions - Malvern, PA 2000-2015

Account Manager – Siemens IT Solutions Focus Team 2009-2015 Responsibilities include the governance of the following towers: Data Center, Operations, Installations, Project Management, New Contract Proposals, SLA Governance and Invoice Management.

Responsible for negotiating several data center hosting contracts.

Annual revenue realized from the recent contractual implementations were in excess of.21.4 million. Project Manager Tech V – Shared Technology Services Focus Team 2005-2009 Responsibilities include: Requirements analysis, solution design, proposal submission & solution implementation. Director, Data Center Operations 2000-2005

Managed direct reports responsible for Data Center Operations & Alert Response Center.

Implemented process improvements & responded to sensitive customer break-fix events. Shared Medical Systems - Malvern, PA 1975-2000

Director of Technology Services 1995-2000

Managed direct reports responsible for Enterprise Systems Management, Change Management, Data Center Technical Support, and PC Support & PC Learning Solutions. Regional Leader, Northeast Region 1992-1995

Designed & Implemented the Service Team model.

Implemented point of service work-flow solutions for all of the customers residing in the Northeast region. Group Manager Customer Support Operations 1985-1992

Managed direct reports responsible for providing 1st & 2nd level clinical & financial application break-fix support for our customers.

Implemented “Quick Start” operational model solution. Manager, Customer Support 1980-1985

Provided 1st and 2nd level financial application break-fix support for our customers as the resource manager of the support team.

Installation Director Manager – Pittsburgh Region 1978-1980

Provided professional development, guidance, technical support as the resource manager of the implementation team.

Established implementation schedule, priorities, skills set alignment to attain revenue objectives. Senior Installation Director 1977-1978

Performed financial management consulting services.

Implemented complex financial management software solutions. Installation Director 1975-1977

Implemented financial management software solutions for our retail customers. Awards/Certifications:

3i Awards

Merit Awards (7)

Manager Excellence Award

North Star Performance Recognition Award

ITIL Foundations Certification

References: Upon Request

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