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Customer Service Inventory Control

Location:
Tallahassee, FL, 32301
Posted:
September 18, 2023

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Resume:

JUSTO

COLLAZO

Tallahassee, FL *****

1-786-***-****

adzsow@r.postjobfree.com

Objective

Enthusiastic goal-driven professional with over 15+ years’ experience in the Food, Warehouse/ Logistics Operations Industry as well as skills attainment in both Customer Service and Management. Extremely self-motivated and always eager to foster the Amazon Leadership Principles of “Learn and be Curious” and “Deliver Results.” My ultimate objective consists of DoD (Day Over Day) improvement all while utilizing my skills to achieve the team driven operational goals.

Education

GED/ High School Equivalent Career Choice Amazon

In Progress; Anticipated Completion July 2022

Experience

FC Associate Amazon (TLH2) Tallahassee, FL

aug 2023 to Present

Assist leadership with the adherence of operational floor health and occupational safety programs for Amazon associates.

Assist associates to increase productivity, reduce errors, and audit results to ensure Ship Dock associates are exceeding metric guidelines.

Maintain active lines of communication for immediate job tasks and operational business need requirements.

Maintain positive employee relations by engaging and motivating associates to effectively in-still teamwork.

Actively train new hires with regards to safety protocols, proper package handling and overall pallet and lifting safety requirements.

Work independently and/or in a team-setting when tasked with Ship Dock job functions such as loading trailers, pulling, pushing containers, package lifting, problem-solving, as well as palletizing.

Trans-Shipment FC Associate Amazon (MIA1) Opa-Locka, FL

Nov 2018 to Aug 2023

Inclined for Tier 3 Process Assistant Role

Assist leadership with the adherence of operational floor health and occupational safety programs for Amazon associates.

Assist associates to increase productivity, reduce errors, and audit results to ensure Ship Dock associates are exceeding metric guidelines.

Maintain active lines of communication for immediate job tasks and operational business need requirements.

Maintain positive employee relations by engaging and motivating associates to effectively in-still teamwork.

Actively train new hires with regards to safety protocols, proper package handling and overall pallet and lifting safety requirements.

Work independently and/or in a team-setting when tasked with Ship Dock job functions such as loading trailers, pulling, pushing containers, package lifting, problem-solving, as well as palletizing.

Shipping & Receiving Clerk Quantum Storage Miami Gardens, FL

Aug 2015 to Present

Responsible for shipping, receiving, operate a forklift, pull orders, package products, and to verify and record materials and products that come into the facility and out of the facility.

Gather and ship outbound orders that pertain to UPS & Freight forwarding and Warehouse to Warehouse (WTW) transfer orders.

Inspect, accept, or reject inbound shipments while record-keeping and auditing quantities of goods received.

Communicates and coordinates with appropriate department for discrepancies, returns and repair of products.

Properly inputs received material into computer system and forwards documentation as needed.

Prepares items accurately for shipment according to customer orders and determines correct method of shipment.

Stock production items in a timely manner and in the appropriate location.

Warehouse Selector Publix Miami Gardens, FL

Apr 2017 to aug 2018

Pull products ordered by Publix stores from distribution center racks and places them onto pallets.

Wrap finished orders and moves them to the dock area for placement on trucks using a motorized electric pallet jack.

Use technology such as communication headsets and radio frequency devices to increase efficiency.

Shift Supervisor Kentucky Fried Chicken Miami Gardens, Cooper City, Homestead

sept 1998 to nov 2017

Managed daily activities of 10+ direct reports all while providing opportunities for mentoring, coaching and expectations for career development.

Accountable for daily/ monthly cash reporting, inventory control and scheduling during shifts.

Ensuring health, safety, sanitation and security codes are met and followed as required by FL law and in alignment with corporate regional guidelines.

Use planning and projection tools to ensure restaurant is prepared for busy periods and delegated responsibilities to team members to ensure we are meeting or exceeding Key Performance Indicators (KPIs).

Identify issues, problem-solve and propose solutions that have an impact on the restaurant’s bottom line.

Skills

●Forklift/ PIT Certification

●Shipping Receiving and Processing

●Freight/ UPS/ FedEx Logistics

●Inventory Control & Materials Handling

●Modern Technology & Computer Literacy

●Operations & Logistics

●Managerial Experience

●Customer Service

●Multi-Lingual (English; Spanish)

●Time Management



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