Salesforce Com Administrator

Mohammed Faiyaz

872-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Overall, 3 years of experience in Software Industry with sound knowledge on SFDC (force.com) CRM platforms Salesforce Administrator/ Developer using Apex and Visualforce.

Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.

Customized existing Visualforce to align with Salesforce new Lightning UI experience.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller.

Performs troubleshooting and analysis to assess root cause of application issues.

Creates prototypes.

Report/Dashboard creation & customization, user/role/profile management.

Worked on creating Object/Tab/Field, Formula, Record Types, Page Layout, Folder Management, Activity Management, Security Controls, Queues, Groups and Analytical Snapshots.

Worked on Importing, Exporting and Upgrading Packages.

Worked on Deploying using Change Sets and Force.com IDE.

PROFESSIONAL EXPERIENCE

Salesforce Administrator/Developer May 2018- Dec 2021

Hyderabad, India

Involved in Salesforce.com Application setup activities and customized the applications to match the functional needs of the organization.

Interacted with various business team members to gather and document the requirements.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

Developed several Triggers, Apex classes and Visual force pages as part of the Application Development.

Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Designed, implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).

Involved in handling bulk data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes.

Evaluate team and individual performance by analyzing data, reviewing cases, and monitoring customer interactions.

Feedback on processes efficiency and process improvement between ExactTarget, clients and partners

Feedback on processes efficiency and process improvement between MarketingCloud, clients and partners

Analyzed complex client requirements and designed solutions to meet the business requirements.

Created user stories in Agile Accelerator and documented the business flow process.

Designed and deployed Custom tabs, Validation rules, Approval processes and Workflow rules.

Created Workflow rules to automate tasks, Email alerts, Field Updates, Time-dependent actions, and Inbound-Outbound API messages.

Worked on Email Integrations and Integrating Salesforce with other communities.

Developed Apex using Force.com Migration tool and Web Services API (SOAP and REST).

Created Case auto-assignment and escalation rules.

Worked on lead capturing based on email marketing and qualifying the lead through website and automatic lead conversion.

Designed and developed Apex Classes, Apex triggers and Extensions for various functional needs.

Packaged and deployed customizations from Sandbox to other environments using Force.com IDE.

Performed security and access related tasks, created and managed users, Organization Wide Defaults, creation of role hierarchy and sharing model, record access, setting up opportunities and account team, folder access.

Implemented Email-to- Case entry and manual case entry for entering customer's cases in cases tab.

Identify and reconcile errors in client data to ensure accurate business requirements.

Engage client to gather software requirements/business rules and ensure alignment with development teams.

Experience with source control/Methodologies tools ANT, Agile accelerator, JIRA, Rally and SVN and managed, built salesforce code from the repository.

Synchronizing data from Salesforce CRM to Marketing cloud.

Implemented Service cloud for business processes and technical support to its channel customers.

Worked on Sandbox backups and securing data.

Environment: Salesforce CRM, Agile methodology, Custom tabs, Workflow rules, Validation Rules, Process Builder, Reports, Dashboards, Visualforce, Apex Classes, Apex Triggers, HTML5 and CSS3, JavaScript, Agile Accelerator, Import Wizard and Data Loader.

PROFESSIONAL SKILLS

Salesforce Technologies

Salesforce Lightning Design System, Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers. Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Contracts, Analytic Snapshots, Custom Objects, Case management Automation.

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Salesforce Explorer, Force.com Excel Connector Data loader, Force.com Apex explorer, Workbench, Snapshot, VS Code, ANT Migration Tool, Force.com migration tool.

Languages/Technologies

C, C++, Java, HTML5, CSS3, jQuery, JavaScript, Service-Now, Apex.

Operating Systems

Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix.

Web Applications

WSDL, SOAP, REST

Databases

MySQL, Microsoft Access, SQL Server 2000/2005/2008, Force.com Database, Oracle 10g/9i

EDUCATION

Masters in Information Studies from Trine University.

Bachelor of Engineering in Computer Science and Engineering from Osmania University.

CERTIFICATIONS

Certified Salesforce Administrator

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