Customer Service High School

Madison Byrd

Baltimore, MD *****

***************@*****.***

+1-443-***-****

Work Experience

Shampoo Assistant

Quickweave Solutions Hair Company - Baltimore, MD

June 2022 to September 2022

• Checked in customers for appointments and notified stylists of clients' arrival.

• Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.

• Shampooed and conditioned hair of numerous customers per day.

• Processed payments, took appointments and assisted with management of flow of patron visits when needed

Summer Youth Worker

Baltimore Youth Works - Baltimore, MD

June 2020 to August 2020

• Led planned group activities following prepared curriculum and program materials.

• Planned, coordinated and conducted activities for program participants.

• Arranged for and assisted children with snacks and meals.

• Developed events and programs in consideration of needs, abilities and interests of participants. Education

High school diploma

Paul Laurence Dunbar High School - Baltimore, MD

August 2019 to Present

Skills

• Creative Problem Solving

• Upselling Products and Services

• Calm and Professional Under Pressure

• POS Systems and Ordering Platforms

• Customer service

• Issue and Complaint Resolution

• Multitasking and Prioritization

• Order and Refund Processing

• Efficient and Detail-Oriented

Awards

Honor roll

June 2019

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