Customer Service Administrative Assistant
Resume:
Richanda Powderface
**********.********@*****.***
Summary
Diligent, focused customer service rep with the ability to develop strong connections with customers and associates to maximize services. Effective with multi-tasking, prioritizing, and achieving company goals. I possess the ability to work individually or within a team in any environment, while being flexible and hardworking with a strong drive to succeed.
Skills
5+ years of experience in Customer Service
1+ years of experience in an office setting
CPR/AED Certified
40+ WPM
Food Handler’s Permit
Certified in Bloodborne Pathogens
Qualifications
Administrative Support, Sales, & Customer Service
Answered multi-line telephone calls, schedule appointments, take messages, and manage voicemail system.
Utilize Microsoft Office Products including MS Excel, MS Word, MS PowerPoint, and MS Outlook to accomplish daily tasks.
Filed confidential documents and utilized photo scanner and facsimile machine.
Effectively communicate with associates and customers.
Diffused hostile situations when dealing with angry customers by exhibiting patience and persistence.
Build and maintain customer relations and satisfaction.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Provide information on procedures or policies.
Help customers find the location of products.
Issue receipts, refunds, credits, or change due to customers.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Process merchandise returns and exchanges.
Childcare/Early Childhood Developement
Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
Maintain a safe play environment.
Observe and monitor children's play activities.
Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
Organize and participate in recreational activities and outings, such as games and field trips.
Work History
MOD Pizza- Lacey, WA MOD Squad Team Member 2018 to Present
Shell Gas Station-Olympia, WA Cashier 2017 to 2018
Future Beginnings Childcare-Olympia, WA Childcare Provider 2017 to 2017
Work Source-Olympia, WA Administrative Assistant 2016 to 2017
Education
BJ’s Beauty and Barber College – Auburn, WA
Cosmotology
Green River Community College – Auburn, WA
GED
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