Store Manager
Resume:
P H O E B E W I L S O N
*************@*****.***
Fate, TX 75189
PROFESSIONAL SUMMARY
High volume Store Manager with 20+ years of management experience. I am dedicated to growing the business by maintaining top talent, creating a culture that inspires performance and fosters customer loyalty and consistent and effective execution of all operational tasks.
SKILLS
Recruiting and maintaining top talent Business acumen that leads to a profitable bottom line
Managing multiple projects
simultaneously and adapting to
change seamlessly.
Team development both in my home
location and in the District
Adapting my leadership style to meet
the needs of the staff
Hosting ELT visits for the District
EXPERIENCE
Store Manager, Bath and Body Works, Oct 2014 Current, Cedar Hill, TX Create and maintain a culture consistent with Bath and body works values.
*Oversee staff of 7 leaders and up to 100 associates
*Peer mentorTrainer for District
Responsible for all aspects of hiring, development and staff retention. Responsible for maintaining bench strength for store as well as District. Oversee all operational aspects of the store: floorset, payroll, Asset Protection Create an effective schedule by hiring top talent and ensuring that each leader and associate is scheduled to best suit the needs of the businesses. Model and execute the Brands selling model to ensure that customers receive an excellent customer experience.
Store Manager, Starbucks, Mar 2010 Oct 2014, Grand Prairie, TX PW
May 1992
Create a positive working environment that fostered growth and development. Oversaw a staff of 3 leaders and 25-30 associates. Responsible for all aspects of hiring, training and retention. Oversee and execute operational task such including scheduling, inventory, product ordering, safety audits.
Ensuring that our customers received the “Starbucks experience” and receive their orders in a timely and efficient manner
EDUCATION
High School Diploma
Lufkin High School Lufkin, Tx
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