Customer Service Representative

ASHLEY MCDOUGAL

**********@*****.***

919-***-****

Holly Springs, NC

SKILLS

TEAM BUILDING

SCHEDULE

COORDINATION

HANDLING CUSTOMER

COMPLAINTS

TEAM MANAGEMENT AND

SUPERVISION

REGULATORY

COMPLIANCE

EDUCATION

School Name

Fuquay-Varina High School

Degree Obtained – High School

Diploma

.

PROFESSIONAL SUMMARY

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

WORK HISTORY

Office Manger-Carolina Gynecology

Raleigh, NC - October 2012 - Current

I check patients in and out, making appointments, ordering supplies, stock rooms, verify health insurance, and submit prior authorizations for medications, surgeries, and procedures and submit appeals

I conduct monthly staff meeting, submit payroll

I make sure all employees accounts are active and update to date with all health compliance

I handle marketing and the office website.

Customer Service Representative-Affiliated Computer Services Raleigh, N.C. - December 2005 - October 2012

Took incoming calls in a call center environment for Humana Insurance, billing, provided information regarding pharmacy inquiries, and provide 100% customer satisfaction

After One year, I supervised a team of ten people

I made sure they were trained and prepared to respond to the customer's issues and resolve them quickly and efficiently.

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