Ellington Bennett

**** * ******** **.

Mesa, AZ 85204

702-***-****

adzshl@r.postjobfree.com

EXPERIENCE

Dexian, Chandler AZ -(Bank of America)-Desktop Analyst

May 2023 - August 2023

Desktop support (Phone and Chat) for HP and Dell (Laptops and PC) MS M365, (Ms Edge, Word, Excel, OneNote, Intun, Skype, WebEx, Zoom), Mac OS, iOS (iPhone, iPad), VPN, HVD (VMware, Remote PC and Thin Client) Sharepoint, Network Configuration, Utilizing ITSM Remedy (20 Tickets per day) for troubleshooting inquiries, Mapping Network Shared drives, Assembling and Troubleshooting end users Workstations, Printer setup, Network cabling support and provisioning, Avaya, Cisco UUIP (SoftPhone and Hard phone) Developers tools (Java JRE, Python etc) Active Directory, Bank of America web applications (Engage, CEW, Synergy Web, QWS-3237, iOriginate Mortgage system, salesforce, Bank Teller equipment such as Merlin systems and any Financial Centers printers and computers) and other Bank of America based software.

Modivcare, Phoenix AZ-Claims Processor

November 2021- March 2023

Scanning Documents, Mailroom duties, Microsoft M365, data entry, processing 911 claims for California based healthcare system.

*Bereavement 2020-2021*

Asurion, Phoenix AZ -(AT&T Mobility)-Technical Support

November 2016-October 2020

Activation and troubleshooting of computers and mobile devices, Utilizing software for ticket inquiries (Service Now) diagnose and resolve common issues with iOS and Android technology, Port Forwarding, Mac OS Sierra, Streaming devices, home kits, business support, Microsoft Office 2013 (Windows 7), port forwarding, remote support for common issues with email as well IMAP and POP3 email accounts, software such as iTunes and Google using Log-me-in, Skype, MS Teams, Zoom, and other client tools.

EDUCATION

Lamson College, Tempe AZ-Business/Administrative

March 2006-April 2007

College Diploma and Certification in Business Administration, Minor in, Business law.