Latasha Garner

Certified: CompTIA A+ and AWS Cloud Practitioner

Washington, DC adzshk@r.postjobfree.com 240-***-**** Certified IT Professional with years of experience working in a fast-paced environment. Proven ability in Office Management, Project Coordination, troubleshooting and customer service skills. SKILLS

SUMMARY OF QUALIFICATIONS

● CompTIA A+ certified professional with expert knowledge of software, hardware, and networking technical sup- port.

● Excellent interpersonal and communication skills and a demonstrated willingness to work in a team environment with diverse groups and establish ongoing relationships.

● Proficient in computer imaging and monitor installation.

● Outstanding research and information management capabilities.

● Demonstrated strengths in rapidly diagnosing, troubleshooting, and resolving client issues.

● Proficient in various computer systems, languages, tools, and testing methodologies. EDUCATION, CERTIFICATIONS & TRAINING

DC Infrastructure Academy (DCIA), Washington DC Completed July 2022 CompTIA A+

I.T. Fundamentals

Vets Group Training Academy, Washington DC Completed August 2022 Amazon- AWS Cloud Practitioner

Potomac High School, Oxon Hill, MD Graduated 2003

Experience

PC/Monitor Refresh Project Coordinator 09/15/2022 - Present Larsen & Toubro Infotech LLC, Washington, DC

● Manages two cross functional projects of high complexity

● Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts daily,

● Generate status report and communicate with the client and project leadership.

● Create spreadsheets for tracking laptop and monitor inventory along with deployments, installations, and the re- sources that assisted.

Security Officer 1/2016 - 09/2021

GardaWorld Security, Washington, DC (06/2021-09/2022) WarnerMedia Global Security (CNN), Washington, D.C. (04/2018 - 12/20) MGM National Harbor, Oxon Hill, MD (11/2016 - 12/2017) Allied Universal Security, Washington D.C (1/2016 - 11-2016)

● Monitored activity using CCTV surveillance systems/fire alarm system.

● Served as Acting Supervisor when Supervisors were not on duty, Including making weekly schedules for Officers.

● Patrolled and inspected CNN Property for any distress, theft, trespass, unusual activity, or required maintenance.

● Email clients daily via Outlook email software.

● Kept inventory of equipment, vehicles, keys, and access passes. Customer Service Excellent Communication Technical Troubleshooting Troubleshooting Printer Microsoft Office Email Troubleshooting Have Business Awareness

Computer Imaging

Software Installs Complaint Handling

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