Post Job Free


Sign in

Customer Service Security Officer

Silver Spring, MD
September 18, 2023

Contact this candidate


Latasha Garner

Certified: CompTIA A+ and AWS Cloud Practitioner

Washington, DC 240-***-**** Certified IT Professional with years of experience working in a fast-paced environment. Proven ability in Office Management, Project Coordination, troubleshooting and customer service skills. SKILLS


● CompTIA A+ certified professional with expert knowledge of software, hardware, and networking technical sup- port.

● Excellent interpersonal and communication skills and a demonstrated willingness to work in a team environment with diverse groups and establish ongoing relationships.

● Proficient in computer imaging and monitor installation.

● Outstanding research and information management capabilities.

● Demonstrated strengths in rapidly diagnosing, troubleshooting, and resolving client issues.

● Proficient in various computer systems, languages, tools, and testing methodologies. EDUCATION, CERTIFICATIONS & TRAINING

DC Infrastructure Academy (DCIA), Washington DC Completed July 2022 CompTIA A+

I.T. Fundamentals

Vets Group Training Academy, Washington DC Completed August 2022 Amazon- AWS Cloud Practitioner

Potomac High School, Oxon Hill, MD Graduated 2003


PC/Monitor Refresh Project Coordinator 09/15/2022 - Present Larsen & Toubro Infotech LLC, Washington, DC

● Manages two cross functional projects of high complexity

● Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts daily,

● Generate status report and communicate with the client and project leadership.

● Create spreadsheets for tracking laptop and monitor inventory along with deployments, installations, and the re- sources that assisted.

Security Officer 1/2016 - 09/2021

GardaWorld Security, Washington, DC (06/2021-09/2022) WarnerMedia Global Security (CNN), Washington, D.C. (04/2018 - 12/20) MGM National Harbor, Oxon Hill, MD (11/2016 - 12/2017) Allied Universal Security, Washington D.C (1/2016 - 11-2016)

● Monitored activity using CCTV surveillance systems/fire alarm system.

● Served as Acting Supervisor when Supervisors were not on duty, Including making weekly schedules for Officers.

● Patrolled and inspected CNN Property for any distress, theft, trespass, unusual activity, or required maintenance.

● Email clients daily via Outlook email software.

● Kept inventory of equipment, vehicles, keys, and access passes. Customer Service Excellent Communication Technical Troubleshooting Troubleshooting Printer Microsoft Office Email Troubleshooting Have Business Awareness

Computer Imaging

Software Installs Complaint Handling

Contact this candidate