Support Specialist Business Intelligence

Ross G. Milley

Everett, Massachusetts 617-***-**** ****.******@*****.*** www.linkedin.com/in/rossmilley

Data Analysis Project Development Database Design

Professional Profile

Offering 3+ years of experience in fast-paced and detail-oriented work environments, capably processing large datasets to ensure accuracy

Unique blend of experience in SQL, Access, and Excel to efficiently analyze data

Successfully created Tableau views and dashboards that visualized global healthcare disparities using big data from the Centers for Disease Control and Prevention

Innovative and analytical thinker, enthusiastic work ethic as part of a team and individually, strong interpersonal communication, and effective leadership skills

Professional Development

University of Massachusetts, Boston

B.S. – Management, Information Technology, Business Intelligence (2019)

Magna Cum Laude, GPA: 3.7

Capstone Project: Created a Tableau dashboard visualizing NOAA data

Notable Achievement: Designed a relational database utilizing SQL

Database Support Specialist Certificate – Microsoft Applications Support Specialist Certificate

SQL

Relational Databases

Data Visualization

MS Office Suite

Tableau

Data Analysis

Business Intelligence

IBM SPSS

Problem Solving

Project Development

Organization

Attention to Detail

Work Experience

Amazon

Associate, Amazon Fresh 2021 – Present

Utilization logistics technology equipment to track, account for and complete hourly tasks.

Performed daily product audits, quality checks and inventory updates in an austere environment.

Complete order fulfillment using problem-solving solutions within an evolving product layout.

State Street Bank & Trust

Transaction Associate, Global Transactions & Control 2017 – 2019

Combined superior attention to detail and analytical skills to review data processing ensuring policy compliance

Resolved bookkeeping discrepancies and verified letters of direction for data accuracy for client money

Drew from previous experience on multiple projects to interface with all levels of management

Portfolio Accountant, Global Cash Service 2016 – 2017

Efficiently processed 401k transactions for multiple Fortune 500 companies adhering to strict company policy

Worked extensively with macros in a proprietary database system to process and verify financial transactions

Sweet Creations

Courier Driver 2004 – 2012

Honed time management skills while organizing, scheduling, and coordinating daily delivery routes

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