DENITA MACKEY

Mayodan N.C. 336-***-**** adzsg1@r.postjobfree.com www.linkedin.com/in/denita-mackey

PROFESSIONAL PROFILE

Energetic professional with 10+ years of experience proving excellent project coordination, strategic solutions with outstanding skills assessing, planning, and developing sites for residential homes. Proficient in customer service.

EDUCATION

Associate in Education University of Massachusetts, Boston, MA 1980-1982

TRAINING AND CERTIFICATIONS

Certified Business Professional IT Training and Solutions Greensboro 2010

Law and Administration Course Davidson County College Lexington, NC 2008

North Carolina Property Mappers Association School Greenville, N.C. 2007

Guilford County Development Ordinance Training 2007

Zoning and Subdivision Class 2007 to Present

NCI Interventions-Prevention and Alternatives (Part A)

SKILLS

Excel/Microsoft Suite/Outlook/Teams/One drive/Inbound outbound call center/ Loss prevention/ Cashiering/ Medicare, Medicaid, private insurance verification/Filing/Accounts receivable/HIPAA Compliance/Customer Service/Planning and Development/Data Entry/billing/Front desk coverage/Bluebeam/Merchandise audit/Centrex multi line switchboard/payment collection/reports/fax machine, printer, scanner and e-mail/Energov, Accela, Blue Beam, HSIS software.

WORK EXPERIENCE

Coach New York

Sales Associates III

Mebane NC/05/2023-Present

Maintain in stock and presentable condition assigned area.

Process POS (point of sale) purchases.

Cross sell products.

Handle returns of merchandise.

Comply with inventory control procedures.

Ensure high levels of customer satisfaction through excellent sales service.

Assess customers need and provide assistance and information on product features.

Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis.

Remain knowledgeable on products offered and discuss available options.

Planning and Development/ Building Technician

Guilford County Greensboro, NC 8/2011-6/2022

Reviewed and processed Commercial Development Permits, by conducting Bylaw, and planning policy checks to ensure proposals

and applications comply with applicable Land Use policies and procedures .

Monitor and process preliminary plats for approval by calculating fees based on established fee schedules to ensure

compliance with the land use plan controlling development.

Assessed residential and commercial site plan applications to guarantee safety, while verifying compliance with Guilford County

Codes zoning policies and procedures.

Evaluate needs for architectural and engineering projects to determine dimensions and calculate area and percentages to

ensure proper land allocation in use and financial resources.

Respond to multiple queries from public contractors and homeowners regarding setbacks, ownership, zoning, tax, and

requirements of the permit process via email and fax, ensuring 100% client satisfaction.

Collaborate with multiple departments across Guilford County such as Zoning Enforcement(variances), N.C Electrical, Building,

Fuel/Mechanical/Plumbing Licensing Board, Planning, Environmental Health, Fire Department, and GIS departments to

mitigate risk incidents and ensure a safe environment.

Collaborate with building inspectors to conduct records research and performance code, consistently achieving optimal

performance and productivity levels.

Generate daily/weekly reports for submission to the accounting department by balancing daily permit receipt, deposits,

resulting in proper management and allocation of finances.

Conduct office operations by performing data entry, report processing, spreadsheet maintenance, compiling and scheduling

daily inspections to ensure seamless operations.

Report all building systems-related issues to the Board of Adjustment and recommend modifications and repairs while

verifying compliance with Occupational Safety and Health Administration( OSHA's) regulations, resulting in an accident-free

workplace.

Store Specialist/Loss Prevention

Ross Inc Greensboro, NC 5/2011-12/2011

Surveyed the premises and communicated potential internal and external theft indicators to management to maintain optimal

safety and security for customers and associates.

Verified compliance with the Code 50 policy by checking associate's contents before exiting the premises to mitigate theft and

fraud.

Partnered with store management to ensure compliance with Loss Prevention directives, resulting in operational excellence

and a decrease in overall losses.

Defined Key Performance Indicators for associates by conducting proper checkout and sales procedures, resulting in customer

retention and increased revenue.

Tracked supply stock to ensure availability and generate/submit daily reports regarding the store's productivity to the manager

on duty, improving decision making and achieving efficient production runs.

Audited store merchandise by providing a framework to evaluate financial metrics, KPIs, and team performance.

ADDITIONAL EXPERIENCE

Planning and Development Technician Guilford County Greensboro, NC 2007-2009

Accounting Technician Guilford County Mental Health Greensboro, NC 2002-2007

Jewelry Associate Hecht’s/Aka Macys Greensboro, NC 2002-2003

Office Specialist I Guilford County Mental Health Greensboro, NC 2000-2002

Call Center Associate UPS Greensboro, NC 1998-2000

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