Customer Service Behavioral Health
Resume:
Jalysha Allen
Belmont, NC *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Care Manager
Health HOMES - Binghamton, NY
September 2022 to September 2023
• Providing case management services focused on coordinating care for children.
• Ensuring families have a higher chance of staying healthy, and in the community. Also helping families reach their goals.
• Organizing and attending multidisciplinary team meetings
• Completing assessments centered around the individual Family Life Specialist
CHILDREN'S HOME - Binghamton, NY
October 2021 to September 2022
• Acquainted with children and residential experiences, insuring to always include the family in treatment plan
• Assisting children with behavioral health challenges
• Reporting progress to superior
• Excellent interpersonal and communication skills
• Working closely with OCFS/BPD/CPEP to mediate children and family conflicts Utilizing LSI/TCI training to help children process emotions, and develop new techniques to drive behavior modification.
Internship
Southern Tier Community Center - Endicott, NY
January 2022 to May 2022
• Analyzed organizational structure of agency - how environment helped better effect behavior
• Planning and completing projects for children
(Identified resources provided by the company for children and families)
• Engaged with clients,staff and community from various cultural, religious, ethnic and racial backgrounds
Shift Supervisor
Wendy's Incorporated - Ithaca, NY
April 2019 to May 2020
• Aiding the General manager
• Key-holder, prepping the store for opening
• Arrange staff properly on floor, to ensure best service
• problem solve
• Customer service
• Computer literacy
Education
Bachelor's degree in Human Development & Family Studies SUNY at Binghamton - Binghamton, NY
August 2021 to May 2022
Associate's degree in Liberal Arts & Sciences
Tompkins Cortland Community College - Ithaca, NY
August 2019 to May 2020
Skills
• Time management
• Behavioral Health
• Crisis Intervention
• Case management
• Care plans
• Developmental Disabilities Experience
• Crisis Management
Certifications and Licenses
First Aid Certification
CPR Certification
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