Customer Service Representative
Resume:
IATICHAND RAVI
GOOJHA
Bayside Hills, NY. *****
**********@*****.***
PROFESSIONAL SUMMARY
Accomplished senior executive with demonstrated history of addressing complex international security and intergovernmental issues.
Ready to take on extremely challenging tasks under extremely hard circumstances with no room for failure.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions.
. Excels in operations management, budget adherence and forecasting.
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SKILLS
INTERNATIONAL DEVELOPMENT PROFESSIONAL & CHOCOLATIER
Results-driven civilian peace-keeping professional with more than thirty-five years' experience in the UN, having worked in electoral assistance, peacekeeping, democratization, institution building and humanitarian assistance programs in Africa, the Middle East, and the Balkans.
Strategic Planning, Managing for Results, Leadership and Team Building, Partnership and Alliance Building, Respect for diversity and Building Trust, Conflict Resolution and Confidence Building, Expertise in electoral management.
Ease of communication and Familiarity working with high government officials all over the world.
Introduced a new product category: “Premier Cru” chocolates in the premium chocolate market.
EXCEL: I create very sophisticated spreadsheets to make business projections and feasibility studies that I have presented to lending institutions like the IFC and the EIB. WORD: fully conversant. I use PowerPoint to make business presentations. I can work with Office Project and Access. I have used accounting software to manage my small business in New York.
EXPERIENCE
Founder
Le Chocolat Des Iles LLC New York, New York, United States
July 2015 - Current
Managed business finances, keeping operations on sound financial footing with careful supervision.
Developed creative ideas to position the organization as industry leader.
Secured funds by meeting with investors or acquiring loans from financial institutions.
Set initial vision for company and stay involved in day-to-day operations.
Analyzed competition to recommend strategic moves for business.
Completed marketing and operations setup, determining brand persona and establishing workspace.
Formulated decisions about finances, branding and other business factors.
Identified resources to establish and execute business ventures.
Bolstered internal operations through improved decision-making and workflows.
Increased company revenue with improved marketing and customer engagement strategies.
Reduced duplication of roles with clear responsibilities, policies, and procedures.
Executed policies and mandates to achieve organizational goals and objectives.
Electoral Advisor
UNITED NATIONS STABILIZATION MISSION IN HAITI Port Au Prince, Haiti
January 2011 - June 2015
Assistance to the Provisional Electoral Council on all questions related to electoral operations (logistics, civic education, voter registration, etc.)
Monitor the development of electoral operations and the status of the local electoral activities.
Liaison between MINUSTAH and the local authorities on questions related to electoral affairs.
Preparing and regularly updating different databases (electoral employees, Voting Centers, etc.)
Elaborating and regularly updating deployment of electoral material plans and operational co-ordination plans
Manage E-Day-1, E-Day and E-Day+1 operations and logistics.
Initiated and facilitated a dialogue between students at universities and the local Electoral Authorities on the importance of electing a responsible legislative body.
UNDP-Support to the Electoral Process
Electoral Expert
UNDP Bujumbura, Burundi
January 2010 - December 2010
Assisted the Independent National Electoral Commission (Commission Électorale Nationale Indépendante-CENI) on planning, management, and implementation of the electoral process to ensure that all operations are carried out on time and in accordance with the electoral operational plan, the electoral calendar, and the electoral law as well as on budget.
Provided the required guidance and developed the capacities of members of the CENI for the logistics management of electoral materials (both sensitive and non-sensitive) including the reception, storage, packaging, and distribution of these materials.
Assisted the CENI in the development, the management, and the monitoring of its civic education activities as well as voter registration activities.
Developed the capacities of members of the CENI to ensure that information and materials prepared by the CENI conform to the legal framework and procedures.
Assisted the CENI in the development and implementation of the training programs in step with the electoral process.
Submitted progress reports and ad hoc information updates on the status of election activities and the situation on the ground.
Participated in post-election retreats to analyze lessons learnt and propose recommendations for future elections.
Initiated and facilitated a dialogue between political parties and the local Electoral Authorities and supervised the elections for the UN.
Civil Affairs Specialist
UN Peace Keeping Operations Abidjan, Cote d'Ivoire
July 2007 - January 2009
Keeping Operations in Côte d'Ivoire (UNOCI)
Civil Affairs Expert, UNOCI HQ, Assisted the government in the redeployment of administration and the restoration of state authority in the rebel-occupied zones.
Civil Affairs point man with the Ministry of Interior and the Ministry of National Reconciliation
Civil Affairs member of the Mission's Electoral Working Group for holding credible and certifiable elections in Côte d’Ivoire.
Member of the Mission's Joint Logistics Working Group
Negotiated single handedly with the local dignitaries of Divo and Adzope to facilitate the redeployment of the UN Forces from the Line of Control back to Divo and Adzope, which initiated dialogues between the Government and the rebels.
Civil Affairs Expert
UN Mission in Liberia Monrovia, Montserrado, Liberia
January 2007 - July 2007
Restructured the Ministry's workforce to introduce efficient management practices and eliminate ghost workers.
Acted a Liaison with UPU (Universal Postal Union) to monitor and provide support, advice & guidance towards the implementation of the UPU's Master Plan for the Renovation & Reconstruction of the Postal Services of Liberia
Liaised with the specialist from the World Bank's Global Information and Communication Technologies Department to assist in the development of cellular and landline telephone systems of Liberia.
Assisted the local community (in my spare time) to help build the Totoquelle bridge to open 200 kilometers of tracks to facilitate the movement of the population to reach the hospital in Bopulu.
United Nations Assistance Mission in Sierra Leone (UNAMSIL
County Coordinator & County Support Team Facilitator
United Nations Mission Bopolu, Gbarpolu, Liberia
January 2006 - December 2006
Assisted the newly appointed County Authorities to elaborate and implement development strategies in order to rehabilitate vital socio-economic and community infrastructures.
Developed in local communities and civil society organizations, the concept and need for taking ownership of their own development.
Focal Point for the Ministry of POSTS & TELECOMS
Civil Affairs Coordinator
UNAMSIL HQ Freetown, Western Area
January 2005 - December 2005
Member of the All Sources Working Group (ASWG) of UNAMSIL to analyze all matters arising and their effects on the implementation of mission mandate.
Member of the Joint Mission Analysis Cell (JMAC) for the examination of prevailing political, social, economic and security situations in Sierra Leone
Monitored the establishment of the National Electoral Commission
Drafted reports and Code cables to the UN Security Council on all matters arising.
Senior Focal Point/Civil Affairs Coordinator
United Nations Assistance Mission in Sierra Leone Makeni, Northern Province
September 2003 - December 2004
Point representing UNAMSIL &UN Country Team to the Provincial government of the Northern Province
Supervised and provided basic logistics, communications, and administrative support for the first Local Government Elections
Chaired monthly regional assessment meetings of all substantive sections, UN Police & Military Observers
Provided basic logistics and administrative support to provincial and district administrations.
Built the capacity of government of Sierra Leone officials, local elected officials and chiefdom functionaries.
Post-conflict reconstruction- consolidation of peace and security and the attainment of sustainable socio-economic development.
Logistics/Administrative Officer
United Nations Monitoring, Verification and Inspection Commission Baghdad, Mosul, Baghdad, Iraq
March 2002 - March 2003
Verification and Inspection Commission. Logistics management of all UNMOVIC activities in Iraq.
Movement control of all UNMOVIC activities at Baghdad Airport
Liaison with senior Iraqi NMD (National Monitoring Department)
Management of contracts with local suppliers
Certification of acceptance/rejection on R&I reports, discrepancy reports
Management of supplies
Set-up and administration of Mosul UNMOVIC Regional Office
I was one of the two officers who were given the responsibility to evacuate from Baghdad, Iraq, in the space of 12 hrs., the entire UN mission, including IAEA personnel and materiel on 19 March 2003 (including a column of Military Observers who were turned away from the Turkish border)
Civil Affairs Expert
United Nations Mission in Kosovo Ferizaj/Urosevac, Kosovo, Kosovo
August 1999 - December 2001
Responsible for planning and creating the post-conflict municipal administrative structures of the Municipality of Ferizaj/Urosevac
Set up the first Municipal Finance Office in the Municipality of Ferizaj/Urosevac
Monitored and participated in the preparation of the electoral process for the first Kosovo Municipal elections.
Supervised the first elections in Kosovo as the officer in charge of Ferizaj/Urosevac Municipality during the Kosovo Municipal elections.
Facilitated the transition from UNMIK civil administration to an elected municipal government under UNMIK Regulation 45 on self-government of municipalities in Kosovo and Regulation 2001/9 on constitutional framework for self-government.
Managed all grants from the European Union under the TAFKO scheme for the rehabilitation of municipal buildings and structures.
Liaised with USAID and other donor agencies to co-sponsor and manage municipal infrastructure development projects like roads and wastewater management.
Recruited, established, and trained the civil service personnel of the Municipality, and drew up its first budget.
Owner/Manager
FLEUR DE LYS ENTERPRISES, Mauritius Ville Bague, Pamplemousses, Mauritius
June 1995 - July 1999
General and financial management and administration of own intimate apparel Production Company
Logistics management and shipping of finished products to clients in Europe
Interacted with banks and lending institutions for business loans and financing of letters of credit.
Participated in trade shows in Europe to present seasonal collections and generate sales.
Created a garment manufacturing company in Mauritius to launch wife's (FIT graduate) high-end ladies intimate apparel line for sale in Europe.
Meetings Services Officer
United Nations HQ New York, NY, United States
September 1980 - June 1995
Worked in the General Assembly, the Security Council, the Economic and Social Council and other bodies of the United Nations as Meetings Services Officer.
Schedule departmental meetings.
Assist in the preparation and distribution of meeting agendas and materials.
Transcribe source material, prepare documents, reports, tables, and charts; distribute as appropriate.
Research Assistant
University of Mauritius Reduit, Moka, Mauritius
January 1967 - January 1975
Research the breeding sites of Oryctes rhinoceros beetle and treat with virus to control the attack on coconut trees on the island.
Research on the breeding sites of the Stomoxys stable fly to create breeding media for sterile male technique program to control the stable fly population.
EDUCATION
American Management Association
January 1983
Postgraduate - Economics
Columbia University, New York, NY
January 1982
BS
University of Manitoba, Canada
January 1978
ACCOMPLISHMENTS
Introduction of “Premier Cru” chocolate in the premium chocolate industry
Successful negotiation with local dignitaries for the redeployment of UN forces in Cote d'Ivoire.
Successful evacuation of all UN and IAEA staff from Baghdad just a few hours before start of the war in Iraq.
Recruitment and training of entire Civil Administration staff of the Municipality of Ferizaj in Kosovo under UNSC Resolution 1244
Assisted in reorganizing the Ministry of Post & Telecommunications in Liberia.
Assisted and monitored the redeployment of Civil Authority in the Northern Province of Sierra Leone.
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