ProActive Performance Driven Leader

JOHN VEGA

POTTSVILLE, PA. 814-***-**** **********@*****.***

SUMMARY

Experienced executive with a demonstrated history of developing and executing large-scale, multi-territory operations. Proactive, performance-driven leader with 7+ years of extensive, results-oriented experience in providing progressive organizational development, business operations, client services, and financial management in a fast-paced environment. Successfully developed and drove safety and security programs with a focus on reducing risk by standardizing processes and procedures across the region. Proven organizational leader having consistent success coaching and mentoring cross-functional teams that deliver lasting solutions to multifaceted problems. Empowering manager and pragmatic problem-solver with a demonstrated ability driving all areas of global security operations, customer satisfaction, workforce management, and business continuity. Directed strategic programs that raised safety and security awareness, provided a layered approach to the protection of client’s assets, and minimized exposure.

OBJECTIVE

To secure a challenging career in which I can utilize my full potential and expertise in operations, business, and client account management with opportunity for growth and advancement, while making a positive contribution to the company.

SKILLS AND HIGHLIGHTS

• Servant Leadership, Team

Development, Mentor & Motivator

• Conflict Resolution

• Client Accounts Management

• Operational Design

• Compliance Standards, Safety

Protocol, & Best Practices

• Emergency/ Crisis/ Disaster

Response

• Recruitment Planning &

Initiatives/ Talent Acquisition

• Multi-Territory Management

• Risk Management/ Audit

Processes/KPI Assessments

• Resourceful Problem Solver

• Cultivate Team & Relationship-

building skills to maintain

profitability & Reduce Turnover

• Budget/ Finance/ P&L/

Procurement

• Client Relations Management for

Fortune 500/1000 contracts

• Business Continuity

• Technical Software/ Digital

Security

EXPERIENCE

Client Service Manager- Assistant Branch Leader 12/2021-09/2022 GardaWorld Security Services Wilkes-Barre, PA.

• Successful in providing quality leadership, employee development, client relations, compliance, and profitability of the Eastern Pennsylvania market.

• Managed daily business initiatives that directly impacted the financial stability of a large-scale operation. Succeeded in workforce management, operational support to client accounts, SOP/post order development, and performance metrics tracking to achieve service and profitability initiatives.

• Continuously mentor and develop site supervisors within the region, while maintaining regulatory compliance, successful client relationships, and setting positive examples for all employees within the region.

• Successfully oversaw and directed large-scale security operations in a region of 457+ Officers posted throughout 78+ client sites. Served as 1 of 2 main points of contact providing direction, training curriculum, and leadership to 5 Operations Managers, 27 Supervisors and branch admins to ensure compliance and financial objectives were me within the market.

• Developed and maintained policies, actions plans and directives for security operations, emergency/ crisis/ disaster response, fire safety, active-shooter incident plans/ training, threat assessments and safety protocols. Line Service Technician- White Plains County 02/2018-12/2020 NetJets Aviation White Plains, NY.

• Delivering proactive, personalized service experience to private and business aviation clients.

• Provided a variety of aircraft services, including marshaling, fueling, hangar storage, towing and other ground support.

• Operate ground service equipment, such as tugs, fuel trucks and transport vans.

• Fuel aircraft in accordance with ATA specifications 103 and AV fuel quality control standards. Top off fuel trucks and fill out proper fuel farm paperwork.

• Other duties and tasks as required.

Delivery Driver- Maricopa County 08/2015 – 09/2018 Arizona Transport Group Phoenix, AZ.

• Responsible for locating, verifying missing deliveries, and general map routing.

• Drive a delivery van or box truck to transport Amazon packages, following all safety procedures.

• Load and unload the vehicle with care, using appropriate tools and equipment.

• Sort and organize packages by destination route.

• Deliver packages to customers’ homes and businesses in a timely manner, providing excellent customer service.

• Perform pre- and post-trip vehicle inspections.

• Obtain signatures from recipients for proof of delivery. Shift Supervisor 7/2013 - 8/2015

Johnson Security Services Bronx, NY.

• Responsible for the direct oversight and management of 20 Unarmed Security Officers, and weekly hours. Successfully trained all officers, conducted employee evaluations, and provided continuous coaching to maintain effective security standards.

• Observed security conditions and conducted ongoing analysis of data received from both internal and external sources and advised clientele on appropriate risk mitigation strategies.

• Developed and implemented security protocols, policies & procedures, directives manuals and conducted ongoing audits to ensure state and federal compliance.

Soldier-701st Brigade Battalion 11/2010 – 04/2013 United States Army Fort Riley, KS

• Responsible for monitoring and executing Remote Video Surveillance Systems and Non-Intrusive Inspection Technology Projects in US Borders, Airport, Sea Port, and Point of Entries.

• Employed proper dismounted movement techniques, cover, concealment, and camouflage as part of tactical team.

• Performs basic communication functions and operates platoon communications equipment.

• Collects and reports tactical information as member of combat or reconnaissance patrol.

• Assists in target detection, identification, and round sensing.

• Maintained relationships with selected service providers DHS Components, and Security Agencies.

• Calculated EVM, monitored project status, and acted as a liaison with the Government. EDUCATION

Barry Goldwater High School: 08/2005-5/2009

• Graduate- High School Diploma

Fort Sill/ Fort Leonardwood - US Army: 2010-2011

• Basic Training

• Advanced Individual Training

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