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PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

SKILLS

-Credit Card Payment Processing

-Report Transcription

-Call Center Operations

-Freight Operations

BRIAN WATTS

4989 GENESEE STREET, CHEEKTOWAGA, NY 14225

adzs8o@r.postjobfree.com

EXPERIENCE

CUSTOMER SERVICE REPRESENTIVE • BRYLIN BEHAVIORAL HEALTH SYSTEM • DATES FROM 11/2015 TO PRESENT

-Handled customer inquiries and suggestions courteously and professionally.

-Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

-Answered constant flow of customer calls with minimal wait times.

-Answered customer telephone calls promptly to avoid on-hold wait times.

BANK CLERK/CUSTOMER SERVICE REPRESENTATIVE • HSBC BANK USA • DATES FROM 2/2000 TO 1/2015

-Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.

-Educated customers about available services, products and bank resources.

-Addressed customer inquiries, requests and complaints with courtesy and professionalism.

-Answered bank phone lines and directed customers to appropriate department to address concerns.

EDUCATION

HIGH SCHOOL DIPLOMA • JUNE 1996 • BENNETT HIGH SCHOOL

ACCOMPLISHMENTS

Banking Accomplishments

-While working in the Banking Industries,Getting things done In a timely manner.

-Save the Bank from multiple losses due to fraudulent Activity.

-Help Customers in selling of banking Products due to overdrafts on accounts.

-Well while working for the bank, was given an award for teller of the year.

Medical Accomplishments

-Supported duties for mental health treatment procedures, such as Admissions,ECT treatment,outpatient counseling.

-Creative Thinking; Customer Service; Diplomacy; Decision Making; Flexibility; Gathering Information; Honesty; Improvisation; Initiative; Interviewing ...

-While working in the medical Facility, acknowledgement from many families with going above and beyond the job requirements.

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