Administrative Assistant Front Office

Miranda “Mandi” Charles

Telephone: 210-***-****

*******.**********@*****.***

Objective

Obtain a position that will provide me the ability to apply work experience to a growing industry, and to give me the opportunity for advancement.

Highlights Education

Leadership Skills South San Antonio High School, 2010

Strong communication skills

Excellent multitasked

Open to process improvements

Organized

Strong critical thinking skills

Time management

Detail-oriented

Social media management/Podcast Management

Experience

Front Office Coordinator Nova Aesthetics, LLC

7/2022- Present

Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and welcome all patients. Answer questions and address complaints, Answer all incoming calls and redirect them or keep messages, schedule appointments and coordinate providers schedules. Receive letters, packages etc. and distribute them. Keep updated patient records and files. Administer work interviews, and train new staff members on front office clinical duties. Take up other duties as assigned

Administrative Assistant Methodist Specialty and Transplant Hospital

7/2018-2/2022

Responsible for providing support to Vice President, Directors, Managers, other employees, and office visitors by handling a variety of tasks. Highlights of day-to-day tasks include the following: Manage calendars, scheduling meetings, taking meeting minutes, and handling confidential time sensitive documents. Ordering office supplies and furniture as needed. First approver for all Lawson expenses that come through each department. Scheduling all travel arrangements: flight, car rental, hotel, Submitting expense reports for meeting cards, etc. Maintains payroll information by daily audits, collecting, entering data, and approving all time card hours. Set up all new employee onboarding and provide them with the tools needed to perform job duties.

Administrative Clinic Secretary Methodist Specialty and Transplant Hospital

8/2016-7/2018

Performs experience level secretarial tasks of a confidential nature including but not limited to

producing letters, reports, memorandums, etc. via the computer; makes photocopies, files, distributes mail, etc.

Communicates in a positive and effective manner with staff, students, co-workers, patients/or visitors

Answer telephone communications, and send calls to the appropriate department.

In charge of scheduling all new referrals within 24 hours of receiving them. Coordinator to help run all three clinics smoothly; pre, post, and donor. In charge of all non-clinical work that needs to get done in the clinic.

Transplant Assistant Methodist Specialty and Transplant Hospital

08/2014-8/2016.

Assists in carrying out supportive services for the management and compliance of the patients prior to transplant surgery. Obtain patient's past medical records, and scan them into their files. Scheduling, canceling, and rescheduling patient appointments ordered by a transplant surgeon. Fax over payment letters along with orders to medical providers. Communicate over the phone, email, or fax with other members of the team, dialysis units, and medical clinics. Forwarding telephone calls appropriately and following up on return calls. Give ideas for process improvements to better serve patients, and to make the program better as a whole.

Full-Time Manager at Deb Shops

06/2010 - 07/2014

Completed store operational requirements by scheduling and assigning employees; following up on work results. Maintained store staff by recruiting, selecting, orienting, and training employees. Protected employees and customers by providing a safe and clean store environment. Operated a cash register to process cash, check, and credit card transactions. Administered all point of sale opening, and closing procedures.

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