Customer Service Support Specialist

Destiny Gale

928-***-**** *************@******.*** Kingman, Arizona 86401

SUMMARY

Well-trained clerical and customer service professional with solid background in hotel settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need. SKILLS

Multi-Line Phone Systems

Attractions and Amenities Knowledgeable

Dining and Amenity Recommendations

Nightly Audits

Room Assignment

Teamwork and Collaboration

Problem Solving

Data Gathering

Reservations Management

Guest Registration

Housekeeping Notification

Check In and Check Out Procedures

Computer Skills

Verbal and Written Communication

EXPERIENCE

Front Desk Clerk, Hampton Inn By Hilton, May 2019-Current Kingman, AZ

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Handled payment processing and provided customers with receipts and proper bills and change.

Managed customer complaints and rectified issues to complete satisfaction. Welcomed large volume of guests and improved overall customer service. Made guest and group reservations, processing check-ins and check-outs for customers. Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

Responded to inquiries and room requests made online, by phone and via email. Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Reviewed account information and individual customer charges to produce correct bills. Input customer data into reservation systems and updated to reflect room changes. Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Monitored reservations to track incoming parties and special events. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.

Volunteer Den Leader Cub Scouts (Bears), Church of Latter Day Saints, June 2010-March 2015 Kingman, AZ

Facilitated activities and opportunities to achieve rank advancements. Organized fun, interactive activities to address interests and community needs of troop members.

Completed member registration and collected dues and fees for outings. Oversaw troop funds according to council policies and procedures. Maintained accuracy of troop records of dues, attendance and budget for reporting purposes.

Volunteer Literacy Program Leader, Boys And Girls Club Of Kingman, January 2011-May 2014 Kingman, AZ

Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.

Implemented play and exploration activities in support of curriculum. Took roll and reviewed student sign-in/sign-out sheets to monitor safety and absences. Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.

Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.

Monitored student progress and assisted students and teachers with resolving problems. Youth Group Coordinator, Parks and Recreation Department, March 2005-September 2009 Portland, OR

Recruited, interviewed and hired volunteers and staff. Provided hands-on and proactive leadership to community services staff. Evaluated work of staff and volunteers to maintain quality and effectiveness of resources. Implemented and evaluated staff, volunteer or training programs. Directed activities of professional and technical staff members and volunteers. Preschool Assistant Teacher, Green River Montessori School, September 1994-May 2004 Renton, WA

Supported lead teacher with daily classroom activities. Monitored students to observe behavior, enforce rules and maintain safety. Maintained safe, clean and constantly supervised play environment. Assisted with implementation of approved lesson plans and daily classroom schedule. Assisted with or led story time by reading books to children. Supervised students outside classroom during recess, lunch and breaks. Created and assembled classroom displays and decorations. Built and strengthened positive relationships with students, parents and teaching staff. EDUCATION AND TRAINING

High School Diploma

Hudson Bay High School, Vancouver, WA May 1989

Some College (No Degree)

Montessori Teacher Education, Highland Community College, Kent, WA Certified Peer Support Specialist

NAZCARE Training Center, Kingman, AZ January 2017

CERTIFICATIONS

Peer Support Specialist - 2017

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