David E. Holloway

** ****** ***

(H) ***-***- ***1 Greenville SC, 29607 (M) 864-***-****

adzs69@r.postjobfree.com

WORK EXPERIENCE

THERMO FISHER SCIENTIFIC – Greenville, SC 05/2018 – 05/2023

IT Site Support Engineer III- Site support engineer provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices. Retrieve incident and Task tickets from Service Now application and work to resolve issues. In charge of Mitel VOIP phone support setup and configuration. Setup and configure Desktops/Laptops for new hire and end users through the site. Install and configure Cisco Switches. Setup, configure and maintain Toshiba and Sharp MFPs throughout the site. Performed new hire orientation. Performed remote support for Thermo Fisher CSR reps through the country. Used Active Directory to give access and permissions to users for various groups. Imaged, configure, and installed various software packages on Dell and Lenovo Laptops and desktops. Ordered new PC’s, monitors, Printers, mobile devices and other Peripheral devices for end users. Also supported Thermo Fisher Scientific sites in Suwannee, GA, Norcross, GA, Asheville NC, High Point NC.

Windows 11, Windows 10, MS Office365, Service Now.

THE HIRING GROUP/Spartanburg Regional Hospital – Spartanburg, SC 09/16- 05-2017

Service Desk Specialist – Responsible for first level problem determination, problem/incident recording, problem resolution and escalation for system supported products. Products and services include networks, client/server systems, PC desktops, desktop application software, peripherals, Windows 7, Cherwell Service Management System, Bomgar Remote Control Software.

TEK SYSTEMS/ Greenville Health System - Greenville SC 01/15 – 08/16

Desktop Support Technician for EPIC Implementation and Deployment (Team Lead) - Part of the EPIC Deployment Team for the GHS and UNC Hospital Systems. Responsible for rollout of all desktop, printers and laptops for the Epic project. Worked with Desktop Support team to refresh, deploy and support Dell and HP Laptops and desktops in the Greenville and UNC Hospital Systems. Migrates and reimages PC’s and Laptops to Windows 7 operating system. Install and support MS Office 2010. Assist and support end user with network printers and other related issues.

MDI / SEALED AIR CORPORATION, Duncan SC 06/14- 12/14

Desktop Support Technician – Troubleshoot and support Windows 7 desktops, laptops, printers and other hardware issues, Provide software and technical support for Sealed Air Employees, Troubleshoot and support OS issues, Deploy desktop and laptop images, Participate in equipment adds/moves/changes, Configure intricate software, and installs. Windows 7, Office 2010, Remedy, Adobe Acrobat

C&S WHOLESALE GROCERS, Greenville SC 10/05-03/14

Desktop Support Technician- Worked on site to provide technical support to C&S employees including setting up workstations, installing software packages, connecting network printers and troubleshooting network issues. Also responsible for the support of RF computer systems including Symbol,Beacon, Proxim and Aronet wireless handhelds and access points. Also act as liaison between Greenville, SC remote site and Brattleboro VT headquarters to provide technical and desk side support. Applications used :,Windows 7, Windows XP Professional, Ghost Imaging Software, MS Office 2010, 2003 XP, Vista 3270,

CTG, COMPUTER TASK GROUP, Greenville SC 08/05-09-05

Desktop Support Technician- Worked with IS team with rollout of IBM ThinkCenter workstations at Michelin Tire Corporation in Greenville SC. Duties included: going to each user desktop and backing data up to various drives, replacing Dell Optiplex workstations with new computers, connecting the user to the Novell/Windows XP LAN and backing data back down to the machine. Also installed various software packages and applied hot fixes.

QUEST DIAGNOSTICS, Syosset, NY 09/03 – 06/05

Technician, Specimen I - Responsible for accessioning specimens as they arrive into the laboratory. Verify all information received on requisitions and specimen matches.

EDUCATION

Computer Career Center, Hempstead, NY 1994 – 1996

Major: PC/LAN Specialist MICROSOFT MCP, NOVELL CNA.

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