Customer Service Representative
Resume:
Sherry Mills
Crisfield, MD *****
*************@*****.***
I am a team player and would like to be apart of your growing company. I am a hard worker who has a passion to work.
Thank You for your time
Sherry Johnson-Mills
Authorized to work in the US for any employer
Work Experience
Key Holder
Dollar General - Charlotte, NC
August 2023 to Present
Assistant assistant manager with duties work cashier about to do returns cash deposit. Customer service Resident Assistant
DOVE POINTE - Salisbury, MD
October 2022 to Present
Aide Resident with everyday needs give meds as well as feeding transportation daily needs Day Aide
WCDC - Newark, MD
June 2022 to August 2023
Care for disabled everyday. Transportation to/from doctors appointment/errands and upon patients needs. CMT certified document etc
Cashier/ft lead
Food Lion - Oak Hall, VA
April 2022 to August 2023
Work cashier open/closed store count cash drawers vault and cash drops maintained schedule for break lunch.
Brush maker
Sherwin-Williams - Crisfield, MD
February 2019 to March 2020
Make pack assembly of paint brushes.
Customer Service Representative
Walmart - Pocomoke City, MD
April 2018 to February 2019
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Offered advice and assistance to customers, paying attention to special needs or wants Shipping and Receiving Clerk
S and P Scienceware - Pocomoke City, MD
December 2017 to October 2018
Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
Coordinated efficient storage areas to optimize materials movements and minimize labor hours Handled high-volume paperwork and collaborated with Type department to resolve invoicing and shipping problems
Received incoming shipments, compared contents against associated records and transmitted to proper department
Operated equipment such as forklifts and balers to move outgoing shipments to loading area Reviewed order data on Timeframe basis to verify transactions and shipping dates Maintained accurate records in Software, including materials weights, bill amounts and identified variances
Handled day-to-day shipping and receiving overseeing more than Number packages per day Maintained effective and on-schedule delivery of Type and Type packages, identifying and selecting optimal shipping methods to meet targets
Packed, secured, labeled and applied postage to materials to prepare items for shipment Moved shipment materials to and from designated areas using lift and hand trucks Conducted research to address shipping errors and packaging mistakes Operated Type and Type equipment to manage incoming orders, organize deliveries and transfer packages to other departments
Education
Diploma in General Studies
Crisfield Academy And High School - Crisfield, MD, US May 1991
Skills
• Machine Operator Quality Control Customer Service Cpr/First Aid/Med Tech Forklift Driver Shift Lead Shipping and Receiving Clerk Packer Laborer
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Operating Systems
• Desktop Support
• Help Desk
• Troubleshooting
• Manufacturing
• Sewing machine
Certifications and Licenses
First Aid Certification
Certified Medication Technician
January 2022 to February 2024
Able to give meds
MDOT
October 2022 to December 2023
Driving 14,000 passengers
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