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Customer Service Representative

Location:
Columbus, OH
Posted:
September 19, 2023

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Resume:

Sherry Mills

Crisfield, MD *****

adzs4k@r.postjobfree.com

+1-410-***-****

I am a team player and would like to be apart of your growing company. I am a hard worker who has a passion to work.

Thank You for your time

Sherry Johnson-Mills

Authorized to work in the US for any employer

Work Experience

Key Holder

Dollar General - Charlotte, NC

August 2023 to Present

Assistant assistant manager with duties work cashier about to do returns cash deposit. Customer service Resident Assistant

DOVE POINTE - Salisbury, MD

October 2022 to Present

Aide Resident with everyday needs give meds as well as feeding transportation daily needs Day Aide

WCDC - Newark, MD

June 2022 to August 2023

Care for disabled everyday. Transportation to/from doctors appointment/errands and upon patients needs. CMT certified document etc

Cashier/ft lead

Food Lion - Oak Hall, VA

April 2022 to August 2023

Work cashier open/closed store count cash drawers vault and cash drops maintained schedule for break lunch.

Brush maker

Sherwin-Williams - Crisfield, MD

February 2019 to March 2020

Make pack assembly of paint brushes.

Customer Service Representative

Walmart - Pocomoke City, MD

April 2018 to February 2019

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions

Offered advice and assistance to customers, paying attention to special needs or wants Shipping and Receiving Clerk

S and P Scienceware - Pocomoke City, MD

December 2017 to October 2018

Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules

Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation

Coordinated efficient storage areas to optimize materials movements and minimize labor hours Handled high-volume paperwork and collaborated with Type department to resolve invoicing and shipping problems

Received incoming shipments, compared contents against associated records and transmitted to proper department

Operated equipment such as forklifts and balers to move outgoing shipments to loading area Reviewed order data on Timeframe basis to verify transactions and shipping dates Maintained accurate records in Software, including materials weights, bill amounts and identified variances

Handled day-to-day shipping and receiving overseeing more than Number packages per day Maintained effective and on-schedule delivery of Type and Type packages, identifying and selecting optimal shipping methods to meet targets

Packed, secured, labeled and applied postage to materials to prepare items for shipment Moved shipment materials to and from designated areas using lift and hand trucks Conducted research to address shipping errors and packaging mistakes Operated Type and Type equipment to manage incoming orders, organize deliveries and transfer packages to other departments

Education

Diploma in General Studies

Crisfield Academy And High School - Crisfield, MD, US May 1991

Skills

• Machine Operator Quality Control Customer Service Cpr/First Aid/Med Tech Forklift Driver Shift Lead Shipping and Receiving Clerk Packer Laborer

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Operating Systems

• Desktop Support

• Help Desk

• Troubleshooting

• Manufacturing

• Sewing machine

Certifications and Licenses

First Aid Certification

Certified Medication Technician

January 2022 to February 2024

Able to give meds

MDOT

October 2022 to December 2023

Driving 14,000 passengers



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