Customer Service Data Entry
Resume:
Erika Baker
To obtain a career with your company by enhancing my knowledge and develop the skills
needed to grow professionally. I am a reliable person, with drive and ambition, and an open mind to learning new things.
Austin, TX 78724
************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Teleperformance - Austin, TX
August 2020 to Present
Receive inbound and Outbound calls to customers daily. Solve customers problems. Keep customers updated on their part delay cases, letting them know when part is available, finding the ETA for the part. Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates, analyzes, coordinates, and tracks moderately complex customer issues. Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate actions
Creates and maintains logs, reports, records, and files. Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
May interface with an offshore call center to answer questions on processes or specialized situations. May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers.
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
Performs other duties as assigned, such as special projects. Document Specialist
Media Riders - Austin, TX
January 2016 to December 2019
Prepared insurance documents. Made sure claim number matched and all folders matched. Cashier/Customer Service
dd's DISCOUNTS - Austin, TX
June 2019 to July 2019
I worked the fitting room, where you count the number of items before the customer goes in and count when they come out to make sure they didn't steal anything. I was cashier and was a floater Teacher Assistant
Our Savior Lutheran Church
June 2015 to November 2016
Learning the different behaviors and different ages of kids make a difference. Have to know know how to talk to which age group appropriately
Health Aide
Girling Home Health Care - Austin, TX
January 2010 to August 2015
Responsible for everything such as cooking, cleaning, run errands, bathing, etc Health Care Provider
Rosy's In Home Health
October 2009 to June 2015
Assisant Director/ Lead teacher
Above and Beyond Learning Center
February 2006 to April 2010
Data Entry Clerk
IRS - Austin, TX
January 1999 to November 2005
Entered information into the system. It was seasonal job. Data transcriber. Entering tax information into the system.
Customer Service Rep
Protect America - Austin, TX
Preformed csr duties
Education
High school diploma
Mccallum High School
Skills
• Teacher Assistant
• Childcare
• Cashiering
• Customer Service
• Typing
• Telemarketing
• Cold Calling
• Sales
• Data Entry
• Proofreading
Certifications and Licenses
Driver's License
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