Michael Johnson

Roseville, MN *****

adzs2l@r.postjobfree.com

+1-612-***-****

My primary area of expertise includes Desktop support, Help Desk, Software and Hardware Migration, as well as supporting Windows NT, Windows 7, and Windows 10. I have experience in installing and setting up Windows 7 and 10 in a LAN environment, with internal and external mail support through the Internet.

I am a versatile support technician with a variety of hardware and software knowledge. I am a proven problem solver who is able to provide multiple levels of support to meet customer expectations. Authorized to work in the US for any employer

Work Experience

IT Field Service Technician

Fourteen Foods (DQ) - Eden Prairie, MN

May 2021 to Present

• Support of 42 stores in Minnesota, Wisconsin, and Northern Iowa

• Repair and installation of Par registers and KDS units

• Repair and installation of March Networks NVR and cameras

• Installation of all low voltage (Cat5)

• Repair and Installation of drive thru technologies like HME Eos, HME Nexus, 3m, and Panasonic headset systems

Desktop Support II

FireFly Credit Union - Burnsville, MN

June 2014 to May 2021

Provided Desktop support and remote support for internal users. Support and manage shoretel VOIP phone system.

• Supported Shoretel phone systems.

• Provided desktop support for end users.

• Installed and configured Windows 2008 and 2012 servers.

• Ran Cat5 and Cat6 low voltage.

Computer Technician

Dennison Technology Group - Minnetonka, MN

March 2012 to June 2014

Installed and supported Shoretel VoIP phone systems, Maintained internal network and windows servers.

• Supported customers issues with Shoretel phone systems using various tools.

• Provided desktop support for dennison customers

• Installed and configured Windows server 2008

Desktop Support II

North Memorial Hospital - Robbinsdale, MN

January 2008 to March 2012

Supported end users and offsite locations running Windows XP, Novell, and Linux.

• Imaged PC's using Zenworks with XP and Linux Sled.

• Inventoried PC's and Printers, Setup new PC's and imaged.

• Supported users for PC, Linux and Epic related issues.

• Supported Cisco IP Phones, Avaya, Shoretel.

• Updated printer and JetDirect firmware with JetAdmin. Computer Technician

Dennison Technology Group - Minnetonka, MN

May 2007 to January 2008

Installed and supported Shoretel VoIP phone systems, Maintained internal network and windows servers.

• Supported customers issues with Shoretel phone systems using various tools.

• Meru wireless network certified installer.

• Installed and configured Windows 2003 and Shoretel servers Computer Technician (Contractor)

North Memorial Hospital - Robbinsdale, MN

February 2006 to May 2007

Participated in the rollout and support of Epic.

• Upgraded users with new XP image using Zenworks.

• Inventoried PC's and Printers, Setup new PC's and imaged.

• Supported users for PC and Epic related issues.

Computer Migration Technician / Contractor

State Farm / The Sedona Group - Bloomington, IL

October 2005 to February 2006

Participated in a rollout project for State Farm Went to State Farm agent offices in particular regions, doing upgrades, etc.

• Upgraded agents offices with HP and IBM Desktops and Laptops, also upgraded HP Laserjet 4000's to HP LaserJet 2430's.

• Performed backup and restore of users data using scripts and SMS tools. SQL Technical Specialist

Merrill Communications - Saint Paul, MN

June 2005 to October 2005

Provided SQL end user support for external and internal customers for the MDN Navigator application used by Merrill customers to access custom oracle databases of legal documents.

• Received and documented calls using Custom help desk software, accessed remote servers using Microsoft's Remote Desktop Connection software.

• Updated documentation using Microsoft Word and a internal Merrill web site. Desktop Support Technician

United Health Group - Minnetonka, MN

April 2003 to October 2005

Provided desktop support for 3 divisions totaling 350 plus users, Using a variety of tools. Installed hardware and software for end users.

• Installed and configured IBM and HP desktops and laptops. Installed and setup Xerox Printers and the Xerox scanning software for the users. Installed and configured PDA's, HP Scanners, and Hubs

• Installed and configured Lotus Notes, VPN, Citrix Clients, Ruby, OutLook, and Norton Anti Virus.

• Received help desk requests using Remedy, HP Help Desk and Lotus Notes, updated documentation and problem resolution.

• Installed software using Altiris and other network resources. Remotely performed break/fix using PC Anyware and Carbon Copy

Desktop Support Technician

Bank of America - Bloomington, MN

October 2002 to October 2003

Provided end user support for 300 users for Windows NT 4.01 and Windows 2000 workstations.

• Repair and maintance of HP laser jet printers (8000 & 5Si).

• Providing phone support for users outside of location. Desktop Support Analyst

Scott County - Shakopee, MN

2001 to 2002

Provided end user support for Scott county performing break/fix and new Pc setup.

• Installed and configured Dell Desktop and Laptop computers. Installed and configured HP laserjet printers.

• Refurbished HP laserJet printers in order to extend the life of the printers.

• Tracked and logged all help requests in a SQL database. Help Desk Level II

Anderson Windows - Stillwater, MN

2001 to 2001

Responded to calls with a 95% first call resolution, Used SMS, Remedy and other tools.

• Level 2 Help Desk support for Microsoft office, NT, 2000 and other applications.

• Worked on Intranet projects for the Help Desk Group.

• 1 of 2 technicians for advance Microsoft product issues Migration Tech

State of MN - Saint Paul, MN

2000 to 2001

• Converted users from MS mail to Microsoft Outlook 97.

• Provided support for installations of Outlook on Windows NT 4.0 and Windows 95.

• Converted Schedule + to Microsoft Outlook 97, and Imported users MMF & CAL files. Desktop Support Technician

Firststar / Compuware - Saint Paul, MN

1999 to 2000

• Installed then configured CT workstation on an OS2/Warp platform.

• Converted Novell 3.12 Server to 4.1X Novell Server, updated workstations for the year 2000.

• Provided end-user desktop support for Minnesota region of 300 plus employees. Migration Support Lead

IBM / Compuware - Minneapolis, MN

1996 to 1999

As lead migration technician, responsible for scheduling end-user Migration from OS2/Warp, Windows 3.11 to Windows 95, Windows NT 3.51 to NT 4.0.

• Install plus configured Token Ring Nics, memory in desktops, back-up user data to network servers.

• Managed and supported 9 other techs as part of the migrations. Education

Computer Science

Normandale Community College

1986

Hennepin Technical Center

1985

Diploma

Edina High School

1980 to 1984

Skills

• Windows 7 (10+ years)

• Windows (10+ years)

• Shoretel VoIP (5 years)

• Hardware

• Low Voltage (8 years)

• Operating Systems

• VPN

• TCP/IP

• Active Directory

• LAN

• Computer Networking

• Help Desk (10+ years)

• Citrix

• Remote Access Software

• DHCP

• Ethernet

• DNS

• Linux

• iOS (2 years)

• VoIP (8 years)

• Troubleshooting

Certifications and Licenses

ITIL v4

Present

March Networks certified installer

November 2022 to Present

Additional Information

Skills:

*Shoretel VoIP Phone system, Cisco VoIP Phones

* Meru wireless network

* NT Workstation and Server 3.51, 4.X, 2000

* HTML, Quark Express, Microsoft Office Suite

* AppleTalk, OS/2, Eudora, Internet Explorer 5.0,6.0,7.0,8.0

* OS/2 Warp, MS Mail, DOS, PhotoShop 5.0, 7.0

* Windows ME, Linux 6.2, Mac, System 7, OS/X

* Visio, Quark Express, Windows 3.11, 95, and 98

* Microsoft Office, Pc Anyware, Carbon Copy

* APT Workbench, Netscape Navigator

* TCP/IP, Profs, Word Perfect, IPX/SPX

* FrontPage 98, Flash 4, Fireworks, Windows 2000 & XP

* FrontPage 2000, Homesite, Office 97 & 2000

* Ethernet, Hubs, Token-Ring, Xerox Printers

* IBM Compatibles, Modems, Laser Printers

* Industrial Computers, NCR

* Network Printers, HP Printers, Epson Printers

Contact this candidate