Susan Rush

**** ******* ****.

Independence, MO *4052

816-***-****

susanpreston64gmail.com

Summary of Qualifications: Dynamic individual with excellent customer service skills communicating with a diverse group of internal and external customers in a variety of employment and business settings. Receive and execute conference calls, which include leading calls with a variety of features, question and answer sessions, ensuring adherence to policies and procedures. Meticulous and detailed with strong organizational abilities.

Abilities:

1. Proactively assume ownership of custom and special account calls, gather information regarding meeting participants, (names, company, titles, e-mail address), proficiently leading all special account calls on assigned teams.

2. Provides high quality and responsive customer service, processing telephone conference reservations requests from corporate, government and individual clientele. 3. Excellent computer and data entry skills, Windows Office Suite experience, as well as Oracle and Microsoft.

4. Ensure setup information is reviewed prior to the conference call and escalate any set-up issues in a timely manner, manage bridge set-up, including typing conference call name, established features, etc. 5. Team player working with others to accomplish a common goal and maintain a harmonious work environment.

6. Cross-trained in various departments, eager to learn new skills and take on additional responsibilities. 7. Worked closely with a multitude of vendors as the (RTV) return to vendor manager for Home Depot, managing all defective product returns.

8. Verify all Life Insurance Policies with Clinical Reference Laboratory. Made sure all information was verified and correct for submission of Life Insurance Applications. 9. Data processor-input various information into the order data base. Attributes:

1. Adaptable and flexible able to juggle multiple projects simultaneously and adjust to changing deadlines and priorities in a timely and professional manner 2. Self-motivated, generating own ideas and following them through to completion, willing to go the extra mile with little or no supervision

3. Finisher-Verified Ink Colors for all garments being printed, Inspected and priced garments, reworked garments after inspecting, and sent inspected garments to the customer. 4. Worked closely with many printers to ensure high quality printing for the customer. Inspected all garments in a timely manner.

5. Returns Specialist-Research product issues and work directly with various department managers and sales reps to resolve customer complaints and product defects. 6. Engage with customers and sales reps for RMA authorizations, approve the requests, accept the returns and credit accounts as appropriate. Issue UPS call tags for retrieval of unwanted or incorrect products. Research chargebacks/Debit memos from customers and resolve credit disputes. Contact customers for account Receivables to collect short payments and unauthorized deductions. 1. 7. Order Processor- The Order Processor is responsible for reviewing and submitting orders submitted via EDI by the Follett customer. Each Order Processor is expected to meet productivity and accuracy goals established by the CS Manager. Receives incoming EDI orders, reviews all art aspects, including ink/thread/applique colors, new art refer to’s, art approvers. 2. Performs product availability verification (ATP), confirms process and product minimums, verifies lead times, pricing and other validations in conjunction with data entry duties. 3. Interacts closely with Follett Account Service Administrators for problem resolution on sales orders.

4. Maintains an average order entry rate of at least 55 orders per day. 5. Maintains an average error rate of less than 2% of all orders processed and entered. 6. Can work independently and without direct supervision under strict time deadlines. 7. Can work overtime, as needed, particularly during peak entry times and/or hot market season. Employment Experience:

Gear for Sports/Hanes Inc. Returns Specialist/Finisher/Order Processor 2014 - Present Lowe’s Home Décor Windows and Walls Customer Service Associate 2013-2014 Sam's Club Cashier/Customer Service Manager 2010-2012 Inter-call Expert Event Reservations Conference Operator 2004-2009 Home Depot RTV (Return to Vendor) Manager 2001-2004 E d u c a t i o n : A f f t o n H i g h S c h o o l / D i p l o m a 1 9 7 8 - 1 9 8 2 G e n e r a l S t u d i e s