Cruz Diane Chino López
West Jordan, UT *****
*********************@*****.***
Authorized to work in the US for any employer
Work Experience
Package Handler
Alpha Natural Resources - Salt Lake City, UT
January 2020 to November 2021
This job requieres a lot of movements and being careful with equipment, it required for me to make sure the product we were selling was package safely.
Bilingual Customer Service Representative
Tall Tree Administrators - South Jordan, UT
May 2017 to May 2019
• Give customers information about products and services.
• De-escalating calls in a positive manner.
• Assisted customers with placing orders, or with any questions they had regarding products.
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
Housekeeper
Hilton Garden Inn Hotel - West Jordan, UT
January 2016 to May 2017
• Performed a variety of cleaning activities such as sweeping, mopping, and dusting.
• Ensuring all rooms are cared for and inspected according to standards.
• Established and maintained clean and comfortable "home" environments by performing cleaning. Manager
Costa Vida - West Jordan, UT
March 2014 to January 2016
• Helped schedule other employees schedules.
• Hiring procedures.
• Improve organizational processes, and work to improve quality, productivity and efficiency.
• Helped customers with orders, questions and concerns.
• Always made sure the customer left content with the service we offered. Education
High school or equivalent
Jordan High School - West Jordan, UT
August 2014 to May 2016
Skills
• Customer Service (4 years)
• Bilingual Spanish
• • Clear communication skills. • Friendly, and patient. • Able to work alone or in groups. • Able to work under pressure. • Self motivated.
• Moving attention and motivation (2 years)
• Warehouse Experience
• Packaging
• Residential Cleaning
• Order Picking
Languages
• Spanish - Fluent