Customer Service Data Entry
Resume:
SUMMARY
SKILLS
EXPERIENCE
THAYLIN
ESQUERDO
MIRABAL
*******.********@*****.***
Jacksonville, FL 32244
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Also having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
• Appointment Scheduling
• Call Management
• Inbound and Outbound Calling
• Data Entry
• Product Knowledge
• Shipping and Receiving Understanding
• Microsoft Excel
• Multi-Task Management
• Adaptive Team Player
• Call Center Operations
• Paperwork Processing
CUSTOMER SERVICE REPRESENTATIVE(REMOTE) 04/2023 to 08/2023 AmeriHealth Caritas Family of Companies - Jacksonville, FL
• Resolved escalated customer complaints in a timely manner.
• Developed and implemented customer service policies and procedures. Monitored daily operations of the customer service department, including incoming calls, emails, online chats.
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Assisted customer service representatives in troubleshooting orders requiring special handling.
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• Answered incoming customer inquiries via telephone and email.
• Resolved customer complaints in a timely manner.
• Assisted customers with billing questions or payment issues.
• Verified account information to ensure accuracy of data entry.
• Entered new customer information into system database.
• Navigated through multiple systems to resolve customer requests.
• Maintained updated knowledge of company's products and services.
• Followed up on customer inquiries not immediately resolved.
• Updated existing customer information as needed.
• Monitored call queues to ensure prompt response times. OFFICE MANAGER 01/2022 to 02/2023
A to Z Port Services - Jacksonville, FL
• Processed payments, hired and mentored new employees, and managed company office Maintained outgoing communications via phone and email with clientele, and provided invoices and managed inventory via Excel
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• Managed dispatching for Copart
• Ensured proper physical mail was sent and received when needed Organized the documents and the transport of vehicles from the office to the Port for shipment overseas.
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• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Supervised staff members, organized schedules and delegated tasks.
• Coordinated meetings, conferences, travel arrangements and department activities. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
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RECEPTIONIST 10/2021 to 12/2021
Hand and Stone Massage and Facial - Jacksonville, FL
• Greeted visitors and provided them with assistance. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
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• Scheduled appointments for clients, customers, and other visitors.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Verified visitors' identification cards before allowing access to the building.
• Performed data entry tasks into various computer systems accurately and promptly. Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
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• Scheduled and confirmed appointments.
EDUCATION AND
TRAINING
REFERENCES
SPANISH
RESTAURANT HOSTESS 09/2020 to 02/2021
La Nopalera Mexican Restaurant - Jacksonville, FL
• Managed inventory and ensured all supplies needed were restocked
• Followed proper sanitation protocol to clean and disinfect workstations
• Maintained clean and organized work environment
• Responded quickly to customer inquiries
Sanitized tables for guests, and ensured glasses, utensils and bar equipment were properly cleaned for use
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• Provided friendly and focused interpersonal service with strong POS system proficiency.
• Greeted customers and escorted them to their tables.
• Assigned seating arrangements based on customer preferences and restaurant policies.
• Provided menus and answered questions about menu items and specials. Westside High School - Jacksonville, FL
High School Diploma
06/2021
Vista Peak Preparatory - Colorado - Aurora, CO
Associate of Business Administration
Business Administration, 05/2018
• Dylan Massey, Hand & Stone Massage and Facial Spa, 904-***-****
• Joelis Serrano, La Nopalera Mexican Restaurant, 904-***-****
• Elizabeth Mason, A to Z Port Services, 904-***-**** LANGUAGES Spanish:
Native/ Bilingual
• Fluent in Spanish and English
Contact this candidate