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NTWALI IRENGE BISHARHWA

Kampala, Uganda. +256*********. adzrp7@r.postjobfree.com. linkedin.com/in/ntwali-irenge-bisharhwa-5224101b6. SUMMARY

A motivated and highly skilled Network System Administrator with a Network System Administration Degree offering over 3 years of progressive experience in IT operations in different sectors. Advanced expertise in LAN/WAN administration, Technical support, Troubleshooting, and System Administration and maintenance. Strong knowledge and comfort with Windows and Linux Servers, DNS servers, Windows Active Directory, System testing, Virtualization (VMware), and Cisco Network (routers, switch, TCP/IP) and I resolved multiple software and hardware problems. PROFESSIONAL EXPERIENCE

Junior Network System Administrator

BUGEMA University (Kampala, Uganda)

2021 - 2023

● Maintained WAN from 7 different University campuses with VPNs, terminal server and remote desktop.

● Maintained and monitored 270 computers within the educational LAN environment and repaired hardware and software.

● Managed 500+ users with active..

● Performed network and system monitoring and analysis, performance tuning and troubleshooting network and system problems improved the efficiency by over 80%.

● Responsible for all installations, software and hardware rollouts.

● Improved user experience by providing excellent technical support,resulting in satisfaction. rating of 95%

Customer Support Technician

MTN Telecommunication company (Kampala, Uganda)

2020 - 2021

● Installed, maintained, configured more than 50 MTN home connection routers.

● Installed and worked on more than 100 MTN office network. This involved troubleshooting, creating extinction of connectivity, Cabling.

● I was available on call for the maintenance of customer office Servers.

● Wined for the company a contract for over 5000$ for a full ware-less connectivity for a formation center.

IT Support Specialist

BUGEMA University (Kampala, Uganda)

2018 - May 2020

● Supported in troubleshooting, configuring and maintaining over 500 PC hardwares, printers and PC peripherals

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● Contributed on the development of a web based E learning platform in times of Covid19 that allowed more than 1500 students attend lectures.

● Developed a web based mobile App that help students get campus communications and news, access to there time table and grades and gives direct access to the University staff portal and website.Resulting in satisfaction students and smooth campus time of 10%.

● Trained new employees and students in MS Office and University System.

● Created user account for new student in the university System

● Managed and maintained main university website

EDUCATION

Bachelor degree of Science in Network and System Administration. BUGEMA University

2018-2021, Kampala, Uganda

Short course formation in:

Java-script, Web development(HTML,CSS,WordPress),SQL Database,Android programming PROJECTS

● E learning University platform

● Full Wireless connectivity of a formation center of 500+ users

● University App development

● Worked in more than web development projects

SKILLS

● Tech: Active Directory, VMware, Web developer,HTML, CSS,JavaScript,WordPress, Configuration, DHCP, DNS, Firewalls, Hardware,Linux, Windows server, Monitoring, Routers, Servers, social media, Switches, TCP/IP

● Additional:Teamwork,Leadership,Deadline respect,fast learning LANGUAGES

● English

Proficient

● French

Native

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