Customer Service Network Services

Lee Vernon

Network Operations Management

******@***.*** 214-***-**** 300 Flagstone Dr Burleson, TX, 76028

CAREER OBJECTIVE

With 20 years experience in Field Operations, I have a deep knowledge of delivering extraordinary results with a customer focused approach to Network Field Operations. Two decades experience in maintaining the AT&T network and increasing levels of leadership responsibility has led me to expand my understanding of the network and how we deliver exceptional service to the customer.

EXPERIENCE

Manager Network Services

AT&T, Cleburne, TX / May 2018 - Present

•Effectively coordinate and direct field personnel in support of AT&T Network Services

•Prepare and review operational reports and schedules to ensure accuracy and efficiency

•Analyze internal processes Implement procedural and policy changes

ATO Development Coach

AT&T, Fort Worth, TX / Feb 2016 - May 2018

•Develop, conduct, or arrange technical training and personal development for team members

•Identified skills gaps and inspired process improvement for leaders in the Fort Worth area

•Monitor, evaluate, and record training activities or program effectiveness

Manager Network Services

AT&T, Mansfield, TX / Aug 2013 - Feb 2016

Customer Service Technician

AT&T, Grand Prairie, TX / Aug 2000 - Aug 2013

EDUCATION

Dallas Baptist University, Dallas, TX

Bachelor of Arts (B.A.) Accounting (May 2011)

ADDITIONAL SKILLS & CERTIFICATIONS

Six Sigma Green Belt

Proficient in MS Excel

Skilled in Data Analysis

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