Front Desk Customer Service

Jewel Warren

District Heights, MD ***** 240-***-**** *************@*****.***

EDUCATION

Suitland High School, Suitland, MD

High School Diploma

Honors: 3.5 cumulative GPA

May 2017

RELEVANT SKILLS

CERTIFICATIONS

•Communication Skills (Written/Oral)

•Exceptional Customer

Service

•Advanced in Microsoft

Office 365/ Google Suite

•Multitasking

EXPERIENCE

Lead Teacher

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Data Entry

Time Management

Conflict Resolution

Administration

Organization

Detailed- Oriented

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CPR/ First Aid ( 01/2020)

COVID-19 Training (12/2020)

Basic Health & Safety Training (12/2022)

SKC Early Education Center, Largo, MD

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November 2021 - Current

•Managed a classroom of 10 or more toddlers.

•Managed personal hygiene requirements with frequent bathroom changes, and monitoring of behaviors.

•Promoted development of social, emotional and communication skills in toddlers.

•Educated students in foundational concepts such as identifying shapes, numbers and letters.

•Kept classroom and feeding areas clean, neat and safe.

•Used proper sanitizing techniques for toys, surfaces and equipment.

•Consulted with parents to build and maintain positive support networks and support continuing education strategies.

•Adhered to parent preferences and legal requirements for feeding solids to toddlers.

•Managed nutritious breakfasts, lunches, and snacks for children.

•Managed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.

•Managed assistant teacher scheduling by sizing of ratios required in a classroom

Lead Teacher

Smiling Faces Daycare Center, Temple Hills, MD July 2019 – October 2021

●Managed classroom of 10 or more children.

●Worked one-on-one with students and student teachers to increase overall classroom success.

●Developed lesson plans according to age and development.

●Conferred with parents about student progress to boost family involvement and enhance student support.

●Organized rooms in line with current educational thinking to maximize educational opportunities for students.

●Managed detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.

●Managed patience and level-headedness in diverse situations to support student development and personal growth.

Sales and Support Generalist

Target, District Heights, MD February 2019 – September 2021

●Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.

●Liaised with internal teams to resolve customer concerns and escalate issues

●Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

●Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

●Connected with customers to address questions and resolve issues through phone and email.

Concierge/ Front Desk Agent

Pendry DC, Washington, DC May 2017 – December 2018

●Managed front desk's concierge book to provide visitors with access to relevant local information

●Managed the arrangement of transportation to and from airport, train station and events for guests

●Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

●Worked closely with guests, with high degree of respect for privacy.

●Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.

●Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.

●Managed plans and communicated deadlines to complete projects on time.

●Managed spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

●Carried out day-to-day duties accurately and efficiently.

●Maintained energy and enthusiasm in fast-paced environment.

●Worked flexible hours across night, weekend and holiday shifts.

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